Visitor Center Team Lead

Hilmar Cheese Company Inc.

21h•Onsite

About The Position

At Hilmar Cheese Company, the Visitor Center Lead is responsible for all daily operations throughout the Visitor Center. This role involves working alongside and directing part-time Visitor Center staff to deliver exceptional customer service. Leads also contribute to maintaining a clean Visitor Center. Hilmar Cheese Company, founded in 1984, is committed to innovation and sustainability, improving lives globally through wholesome dairy products. Their state-of-the-art facilities process high-quality local milk into various nutritious cheeses, whey protein, and lactose, supplying premier food and beverage brands in over fifty countries.

Requirements

High School Diploma
Demonstrates basic numeric understanding to open and close cash register, accurately count money, process a sale, collect money and provide correct change.
Time management skills
Able to handle multiple tasks and prioritize
Ability to lift up to 50 lbs.
Skills in leadership and teambuilding

Nice To Haves

One year related experience
Prior restaurant or food service experience.
Understands first in, first out rotation and inventory theory to ensure freshness of products.
Food Handler Certification and Responsible Beverage Service Certificate – within 30 days of start date.

Responsibilities

Perform Visitor Center staff duties while serving as a working lead to the team.
Lead, train, coach, and direct VC Staff employees to ensure consistent service standards and task completion.
Assist with opening and closing procedures, including register balancing, cash handling, and sales batching at the start and/or end of each business day.
Provide excellent, friendly, and professional customer service to all guests, addressing questions, concerns, or special requests.
Provide guests an overview of Hilmar Cheese Company, Visitor Center activities and services (tours, catering, deli/café specials, and special events).
Serve as the on-shift contact for janitorial staff to provide direction for daily cleaning tasks, restocking supplies, ensuring cleanliness of the Visitor Center, and verifying work meets safety and sanitation standards.
Oversee and support pickups including coordinating timing with staff, verifying order accuracy, and ensuring proper handling and storage procedures are followed.
Maintain a clean, organized, and safe work environment by enforcing cleanliness, food safety, and workplace safety standards.
Communicates operational updates to the Visitor Center Manager/Assistant Manager.
Assist management with inventory, supply needs, and reports operational issues as they arise.