Montana WILD Visitor and Events Coordinator

State of Montana • Helena, MT

1d • Onsite

About The Position

Under the direct supervision of the MT WILD Program Manager, the Visitor and Events Coordinator (Coordinator) is primarily responsible for greeting visitors at the Montana WILD front desk. This involves creating a welcoming, well-organized, and customer service-oriented atmosphere from the moment people enter the building. This position staffs the front desk, arranges front desk coverage with volunteers and other staff, oversees the exhibit hall, classroom, and auditorium, and develops on-site educational activities for the classroom and exhibit hall.
This position also coordinates or assists in the coordination of all Montana WILD Education Center events, including school visits, outside group visits, public programs, and meeting room bookings. Coordination involves managing the Montana WILD calendar, creating school schedules, liaising with teachers and outside organizations, managing meeting room bookings, providing AV support as-needed, and registering participants for public events. This position administers the Montana WILD Travel Grant which reimburses outlying schools for a portion of their travel to Montana WILD for field trips. This position also assists with planning for and delivery of public programs, events, and school programs.

Requirements

• Knowledge of FWP’s mission, objectives, goals, and branding effort
• Knowledge of principles and processes involved in organizational planning, coordination, and execution
• Knowledge of computer programs, including In Design, Illustrator, Photo Shop and MS Office Suite
• Knowledge of event planning
• Ability to cultivate an open, collaborative, safe and respectful team environment
• Ability to foster open communication and positive working relationships with staff, administrators, educators, other agencies, and other professional and administrative personnel both within and outside the department
• Ability to provide excellent customer service and public relations
• Ability to communicate well both verbally and in writing
• Ability to identify problems quickly and accurately and be adaptable in finding solutions
• Ability to effectively manage conflict and find resolution
• Ability to professionally and effectively represent FWP with the public and with other conservation and education organizations
• Ability to manage one’s own time and work and solve problems independently
• Ability to be efficient and productive in fast paced work environment
• Ability to have enthusiasm and passion for the mission of FWP and Montana WILD
• Ability to work independently and as a team
• Ability to perform a variety of tasks and work with a variety of coworkers and customers

Responsibilities

• Greeting visitors at the Montana WILD front desk
• Creating a welcoming, well-organized, and customer service-oriented atmosphere
• Staffing the front desk
• Arranging front desk coverage with volunteers and other staff
• Overseeing the exhibit hall, classroom, and auditorium
• Developing on-site educational activities for the classroom and exhibit hall
• Coordinating or assisting in the coordination of all Montana WILD Education Center events
• Managing the Montana WILD calendar
• Creating school schedules
• Liaising with teachers and outside organizations
• Managing meeting room bookings
• Providing AV support as-needed
• Registering participants for public events
• Administering the Montana WILD Travel Grant
• Assisting with planning for and delivery of public programs, events, and school programs

Benefits

• Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance.
• Other benefits include retirement, paid vacation, sick and holidays.
• This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED