Virtual Completion Specialist

Andersen Corporation • Greensboro, NC

7d • $18 - $26 • Onsite

About The Position

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: Renewal by Andersen is hiring an Installation Completion Specialist to join our Central North Carolina team! The position is based in our Greensboro office. We are looking for candidates with construction or carpentry experience.

Requirements

• High school diploma or equivalent
• 1+ years of customer service skills
• 1+ years of field experience (construction, carpentry, etc.)
• Computer literacy and ability to navigate systems
• Experience with assisting customers from start to finish in a multistep process project
• Excellent interpersonal skills and the ability to multitask
• Strong competence in MS Office software
• High attention to detail
• Strong organizational abilities

Responsibilities

• Provides clear and timely direction to the Lead Installer and Service Technicians to address and resolve onsite issues.
• Initiates service requests when necessary, including capturing detailed photographs of the job site, composing a concise and accurate description of the issue, and documenting relevant serial numbers and equipment details.
• Maintains up-to-date and thorough documentation in the CRM system based on inspection findings.
• Initiates collection efforts for final payment when the project is deemed substantially complete.
• Engages with customers to confirm satisfaction and addresses any concerns.
• Collaborates closely with the Customer Care Manager to ensure an exceptional customer experience and upholds service excellence standards.
• Other duties as assigned by supervisor.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees