Virtual Chat Support-ADF
ADF Medical Services Inc.•Westlake, OH
•Remote
About The Position
We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication — we want to hear from you.
Requirements
- 1+ year of chat support or online customer service experience
- Excellent written communication and grammar skills
- Typing speed of 45+ WPM with accuracy
- Comfortable managing multiple chats at once
- Reliable internet and a quiet home workspace
Nice To Haves
- Medical or healthcare background is a plus but not required
Responsibilities
- Respond to patient and client inquiries in real time via live chat
- Provide helpful information on services, scheduling, and billing
- Handle multiple chat conversations simultaneously with professionalism
- Document all interactions accurately in our support system
- Escalate unresolved issues to the appropriate department
- Maintain patient privacy and confidentiality per HIPAA guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
