Chat Support Agent
ADF Medical Services Inc.•Westlake, OH
16h•Remote
About The Position
We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.
Responsibilities
- Respond to patient and client inquiries promptly through our chat platform
- Provide accurate information on services, appointments, billing, and general support
- Handle multiple chat conversations simultaneously with professionalism
- Document all interactions accurately in our CRM and support systems
- Escalate complex or sensitive issues to the appropriate team
- Deliver a consistently warm and professional experience in every chat
- Follow all HIPAA guidelines and patient confidentiality protocols
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options
- Supportive team environment and ongoing coaching
- Career growth opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
