Online Chat Support
ADF Medical Services Inc.•Westlake, OH
4h•Remote
About The Position
We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.
Responsibilities
- Respond to patient and client inquiries in real time via our online chat platform
- Provide accurate information on medical services, appointments, billing, and general support
- Handle multiple chat conversations simultaneously with professionalism and accuracy
- Log and document all chat interactions in our support and CRM systems
- Escalate unresolved or complex issues to the appropriate team or department
- Deliver a warm, helpful, and professional experience in every interaction
- Adhere strictly to HIPAA guidelines and patient confidentiality policies
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Career growth and advancement opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
