VIP Ticket Supervisor

Ravinia Festival Association•Rockford, IL

24d

About The Position

The VIP Ticket Supervisor is a seasonal, full time position in the Guest Experience department. This position reports directly to the Manager of VIP Ticket Services and works primarily with the ticketing and fundraising teams. They provide hands-on support for VIP and donor ticketing matters leading up to and throughout the Ravinia concert season. Key responsibilities include upholding Ravinia's values and organizational culture by fostering an extraordinary guest experience and delivering VIP guests with an unparalleled ticketing experience. The ideal candidate has a passion for the arts and working with people, is highly organized, and has exceptional communication and relationship building skills.

Requirements

Strong interpersonal, communication, and customer service skills, with the ability to build rapport and resolve patron needs professionally
Calm, positive, and solution-oriented under demanding circumstances
Highly organized, detail-oriented, and able to manage multiple tasks and priorities independently
Adaptable and flexible, with a willingness to learn new systems, processes, and responsibilities
Proficient with Google Workspace and comfortable working with numbers and data accuracy
Reliable and dependable, with availability to work a flexible schedule including nights, weekends, and holidays

Nice To Haves

Experience in donor relations or customer service is a plus
Experience in a related position, preferably in an arts environment/institution, not-for-profit or community organization
Experience and knowledge of Ravinia and its policies is a plus

Responsibilities

Ensure a seamless ticketing experience for all Ravinia donors, VIP patrons, and guests
Foster an exceptional guest experience for VIP guests and donors through proactive face-to-face engagement during concerts and ongoing communication
Maintain a positive and energetic demeanor while managing multiple guest interactions in a fast-paced environment
Greet guests at multiple entrance gates to create a positive first impression for donors
Manage donor correspondence via phone, email, and in-person interactions
Manage the outgoing non-profit donation request program
Support the management and fulfillment of donor ticket and dining reservation waitlists
Collaborate with other departments to oversee and process ticketing requests
Maintain up-to-date donor seating requests prior to spring donor ticket sales
Collaborate with the events team to ensure ticketing and invoicing requirements are met for group events
Fulfill ticketing needs for Ravinia’s auxiliary boards and board groups
Help lead pre-season ticketing training sessions ahead of spring donor sales
Provide ongoing training and support on ticketing software as needed
Provide analytical support by building and generating business intelligence reports
Support the Development and Guest Experience departments as needed
Other duties as assigned.