Usher / Ticket Taker Supervisor

Live Nation Worldwide•Riverside, MO

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50 ,000 events annually for nearly 7 ,000 artists in 4 0+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on ! THE JOB US Concerts is seeking a Supervisor – Usher. The Usher Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Ushers within the venue. Duties may also include management functions. WHAT THIS ROLE WILL DO Direct and supervise Ushers and other employees performing similar services as directed. Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints. On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Coordinate team rest periods in accordance with state and local law and help to find coverage. Assist management to ensure compliance with all venue policies and procedures to include all safety regulations. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift. Other tasks as assigned by the Cleaning Services Manager. Assign and schedule team members to specific duties. Enforce safety, health, and security duties.

Requirements

High School Diploma or equivalent.
Familiar with Microsoft Office Suite.
Attention to detail, quality and accuracy.
Strong relationship building and communication skills.
Ability to work independently.
Excellent verbal and written communication skills.
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Responsibilities

Direct and supervise Ushers and other employees performing similar services as directed.
Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.
On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
Coordinate team rest periods in accordance with state and local law and help to find coverage.
Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
Other tasks as assigned by the Cleaning Services Manager.
Assign and schedule team members to specific duties.
Enforce safety, health, and security duties.