VIP Supervisor
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50 ,000 events annually for nearly 7 ,000 artists in 4 0+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on ! THE JOB Morton Amphitheater is looking for a VIP Supervisor to uphold high standards of service in our exclusive VIP areas. High level customer service is the key! This position works closely with our season ticket holders making sure their event experience is top notch! An outgoing personality, plus being detail oriented and great memory recall are valued skills in this position.
Requirements
- High School Diploma or equivalent
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Must have a flexible schedule
Responsibilities
- Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
- Serve as the primary on-site point of contact for VIP guests, ticket holders, and premium clients, resolving any issues with discretion and urgency.
- Manage the setup, maintenance, and breakdown of all VIP areas (e.g., lounges, premium seating, patios, dedicated concessions) to uphold premium standards.
- Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas
- Assisting guests regarding the timing of the supporting acts and headliner acts
- Providing assistance to all positions and communicating effectively with others to enhance guest experience
- Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
- Constant observation of lounge area, upholding the ambiance of the lounge or seating section
- Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
- Presenting exemplary and professional appearance
- Anticipating guests’ needs and providing superior service
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
