VIP Service and Sales Supervisor

Queen Miami Beach•Miami Beach, FL

14d•Onsite

About The Position

This position is based on‑site at Mr. Hospitality Group’s flagship ultra‑luxury fine dining restaurant and functions as a senior front‑of‑house leader, providing on‑the‑floor guidance and coaching to servers, support staff, and hosts. The VIP Service & Sale Supervisor partners closely with the Floor Manager, VIP Manager, Sommelier, Executive Chef, Event and the centralized Reservations team to ensure cohesive execution of all VIP experiences The VIP Service & Sale Supervisor is entrusted with the stewardship of the restaurant’s most valued guest relationships and experiences. This role ensures that service delivery consistently reflects the precision, restraint, and excellence associated with Michelin- starred French dining and European luxury service. Operating with discretion, authority, and refined judgment, the VIP Service & Sale Supervisor curates seamless, highly personalized experiences for VIP and high-profile guests, while safeguarding brand integrity and service consistency in alignment with Mr. Hospitality Group standards.

Requirements

5+ years of experience in Michelin-starred or Michelin-aspiring fine dining, luxury hotels, or European luxury hospitality environments
Proven experience managing high-profile, celebrity and/or ultra-high-net- worth clientele
Mastery of French fine dining service standards and European luxury hospitality protocols
Advanced beverage knowledge, including wine, Champagne, and pairing principles (formal certification strongly preferred)
Exceptional emotional intelligence, cultural fluency, and discretion
Demonstrated ability to perform with consistency and composure in high-pressure, high-visibility environments

Nice To Haves

Sommelier certification (CMS, WSET, or equivalent)
Fluency in French or additional European languages
Experience supporting Michelin inspections or operating within Michelin- recognized establishments

Responsibilities

Deliver and uphold service standards consistent with Michelin-level fine dining and European luxury hospitality, including technical perfection in table-side preparations, in-front-of-guest plating, and beverage service.
Lead and coordinate the service and support team during VIP seating, ensuring flawless tableside execution, synchronized pacing, and consistent adherence to Michelin level standards
Personally oversee the experience of VIP and high-profile guests from arrival to departure, building a personalized welcome by remembering guest names, preferences, and prior visits.
Anticipate guest preferences through meticulous attention to detail, guest history, and cultural awareness.
Resolve service deviations immediately and discreetly, preserving the integrity of the dining experience.
Act as the primary liaison for repeat VIP guests, celebrities, dignitaries, executives, and brand partners, managing all high touch communication and on property hosting to reinforce loyalty and trust.
Proactively generate VIP business by nurturing relationships with past guests, corporate clients, hotel concierges, and brand partners to secure private dining, buyouts, and high value reservations.
Cultivate long-term guest loyalty through consistency, discretion, and proactive relationship management, including personalized invitations, tailored experiences, and follow-up after key visits.
Maintain strict confidentiality regarding guest identities, preferences, and visits, while accurately capturing profiles and preferences in guest history and CRM systems for future personalization.
Coordinate and sell bespoke experiences including private dining, tasting menus, curated celebrations, and exclusive moments, actively driving revenue through upselling, package design, and partnership opportunities.
Collaborate with marketing, PR, and sales teams to design and activate targeted campaigns, hosted events, and limited-edition experiences that drive VIP visitation and spend.
Track VIP visit frequency, average spend, and event conversion, preparing regular reports and collaborating with reservations, events, and marketing teams to achieve defined sales and retention targets
Demonstrate advanced knowledge of wine, champagne, and premium spirits, with emphasis on French and European regions
Collaborate closely with the Sommelier and Executive Chef on precise and thoughtful food and beverage pairings
Confidently engage with knowledgeable and discerning guests regarding terroir, vintages, producers, and pairing philosophy
Support cellar-driven initiatives, tastings, and exclusive beverage experiences
Partner with the General Manager, Executive Chef, Sommelier, and senior front-of- house leadership to ensure cohesive execution and Michelin-level service standards across all touchpoints.
Lead VIP-focused pre-service briefings to align the team on expectations, menu changes, guest history, and service nuances, and provide clear direction on roles and table assignments.
Monitor dining room cadence, timing, and service choreography to maintain harmony and flow, intervening to adjust pacing, table allocation, and support where needed.
Provide on-the-floor coaching and real-time feedback to captains, servers, and support staff on table-side technique, professional demeanor, and guest communication.
Own real-time problem solving and guest recovery for VIP and complex situations, while setting the standard for calm leadership, polished communication, and professional presence.
Oversee VIP reservations, seating strategy, and table allocation with attention to privacy, pacing, revenue optimization, and overall dining room balance, serving as the final decision-maker on seating priorities.
Ensure spatial decisions align with guest comfort and service excellence by leveraging reservation and guest-history systems to flag VIPs, honor preferred tables, and plan sections proactively.
Partner closely with the VIP manager, reservations, events, and security teams to anticipate and manage special requests, re-seating needs, and lastminute changes with precision, composure, and discretion.
Serve as a visible yet discreet ambassador of Mr. Hospitality Group’s brand values, Michelin-level service standards, and guest-centric philosophy across all interactions.
Maintain impeccable grooming, posture, and professional demeanor at all times, role modeling expected standards and reinforcing them consistently with the front of house team.
Translate guest feedback, service KPIs, and post service debriefs into clear insights and recommendations to leadership, helping to continuously refine and elevate the VIP guest experience.