VIP Lounge Representative - The Cosmopolitan

MGM Resorts•Las Vegas, NV

54d•$22•Onsite

About The Position

As a VIP Lounge Representative at The Cosmopolitan, you'll be the face of elevated service. In this role, you'll greet and assist VIP guests with check-in, check-out, and personalized services. You'll ensure seamless communication with internal departments to meet guest needs, maintain the lounge's appearance and amenities, and handle inquiries with professionalism and care. Your knowledge of hotel offerings, from dining to entertainment, will help guests make the most of their stay.

Requirements

High School Diploma or GED required
Valid Food Handlers and Alcohol Awareness card required to start

Nice To Haves

1+ years of prior relevant guest service experience preferred
1+ years of prior relevant experience as a Front Desk Clerk or Concierge preferred

Responsibilities

Deliver seamless VIP check-in/out experiences with professionalism and efficiency
Anticipate and fulfill guest needs, ensuring special requests and amenities are handled flawlessly
Resolve guest bills with casino hosts for any additional food, beverages or show tickets
Accurately process payments, post charges/credits, and maintain cash handling standards
Open and close the VIP Lounge daily, managing reports, room assignments, amenities, and key delivery
Serve as a knowledgeable resource for guest inquiries and reservations

Benefits

Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs, networking opportunities, and community involvement.

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