Server - Vip / Plum Lounge

Hard Rock International•Cincinnati, OH

About The Position

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com. The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Requirements

High School diploma or GED equivalents
Follows all food safety & sanitation procedures
In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this)
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time
Must be at least 21 years old
In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements
Practicing all general safety standards
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Recycling products, where possible
Maintaining HRC’s 5 core Values and Mission Statement

Responsibilities

Taking guests’ orders
Running food
Handling cash & other forms of payment
Making proficient sales transactions - using a point-of-sale system
Properly checks I.D.s – for guests who appear to be under 30 years old
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Suggestive selling - using proven techniques
Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Maintaining a clean & organized station – including pre-bussing & table maintenance
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
Demonstrating knowledge of all table/station numbers
Directing guests to areas & restrooms
Creating memorable experiences
Entertaining guests to create “Raving Fans.”