VIP Lounge Assistant Manager - The Cosmopolitan

MGM Resorts International

About The Position

The VIP Lounge Assistant Manager will set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Requirements

Must be a minimum of 21 years of age
High School Diploma or GED
2+ Years of prior relevant experience required

Responsibilities

Assume full departmental leadership in the absence of the director or department head
Handle guest service interactions promptly and professionally, ensuring satisfactory resolutions
Foster a team-oriented culture focused on delivering exceptional service excellence
Manage hiring, training, and succession planning processes in alignment with the company’s commitment to diversity
Maintain departmental standards for accurate billing, payment processing, cash handling, and reconciliation of all financial transactions
Ensure proper use and maintenance of hotel property and equipment
Oversee VIP Representatives’ performance and implement progressive discipline as needed
Process payroll for VIP staff and monitor attendance records
Coordinate and order departmental supplies as required

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume