VIP Associate

Penn Interactive•Chicago, IL

21h•Remote

About The Position

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Some previous sales experience required
Excellent relationship building skills
Excellent problem-solving abilities
Ability to travel (up to 50% of the time) to attend and assist with running VIP events
Must be at least 21 years of age.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
Willingness to travel and work nights and weekends.
Passionate about providing top level service

Nice To Haves

Experience with sports betting, gaming economies, and player behavior strongly requested

Responsibilities

Communicate with VIPs in a professional manner
Answers VIPs questions in a manner that reflects an understanding of the department and property in general
Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
Develop relationships and offer tailored rewards through regular correspondence
Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
Research VIP competitor activity in each market
Communicate different promotions that the sportsbook and casino is offering
Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
In partnership with the CRM team identify unique and creative ways to establish value for high end players
Complete applicable workflows to meet player satisfaction criteria
Attend and assist with VIP events as needed
Must be available nights, weekends and holidays as needed
Perform other duties as assigned