VIP Driver

Caesars Entertainment•Danville, VA

About The Position

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: · Assists selected guests promptly and courteously with transportation services on and off property · Drives safely, obeying all traffic laws. · Answers general questions about Caesars Virginia, Caesars Rewards, and promotes property benefits. · Inspects vehicle prior to occupancy, verifying that the vehicle is clean, well-stocked and in working order. · Routinely checks vehicle fluid levels and fuels vehicle as appropriate. · Effectively communicates with the Supervisor/Manager to report any mechanical difficulties and/or maintenance needs of the vehicle. · Presents a clean, neat, well-groomed appearance, wearing only the designated Transportation uniform while on the job. · Maintains written record of all trips, number of passengers, departure and arrival times, dispatcher’s name and destination. · Is flexible and receptive to change in work environment, procedure, and schedule as required by business demands. · Adheres to regulatory, departmental and company policies in an ethical manner. · Builds memorable relationships with guests, assists guests with their luggage, and travel itinerary. · Encourages mutual respect, dignity, and integrity with all employees by setting positive examples at all times. · Demonstrates an upbeat and positive attitude and executes on all service behaviors in accordance with Caesars Virginia Southern Family Style Service standards. · Adhere to all policies and procedures of the Transportation and Casino Services Department. · Provide positive service standards including but not limited to courtesy, sincerity, and enthusiasm. · Answer phone calls, emails, and text messages to assist with host requests and guest needs. · Track flights to ensure chauffeurs are on location on time for airport pickups. · Monitor ride board constantly and dispatch chauffeurs on rides at the appropriate times. · Communicate via 2-way radios and/or cellular phones with chauffeurs. · Assist chauffeurs with guest and host requests while en route to or from the property. · Communicate with other departments such as VIP, Butlers, and Casino Marketing to ensure all pertinent information is shared with all to ensure a seamless transportation experience. · Other duties may include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, and addressing guest escalations. · May be assigned to Security, Valet, Hotel, Facilities, or other departments as needed.

Requirements

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
High school diploma/GED is required. Ability to drive all types of vehicles is required.
One-year Taxi, Valet, or Shuttle driver experience preferred.
Must be able to speak, read, write, and understand English.
Must be at least 21 years of age and able to obtain a Virginia Lottery Gaming License.
Must have and maintain a valid Virginia or North Carolina Driver’s License and “clean” Motor Vehicle Report (MVR). Commercial Driver License (CDL) Class A, B, or C preferred.
A “clean” driving record is defined as:
No more than two (2) moving violations/points and/or chargeable accidents in the past 36 months on an individual’s driving record
No suspension or revocation of driving privileges; and
No major violations, such as DUI/DWI convictions, in the past 36 months.
Must have the ability to deal with a variety of people in a courteous and professional manner.
Must have basic knowledge of Danville, Greensboro, Raleigh/Durham, and the surrounding areas.
Must be personable and energetic.
Must present a well-groomed appearance.
Must perform duties with a sense of urgency.
Must have excellent day and night vision.
Knowledge and familiarity with area highways, airports, hotels and attractions required.
Ability to read and understand highway maps required.
Ability to drive and operate all types of passenger vehicles and light trucks required.
Ability to drive vehicles with manual transmissions required.
Ability to operate vehicles in a variety of extreme traffic and weather situations.
Ability to work independently.

Nice To Haves

One-year Taxi, Valet, or Shuttle driver experience preferred.
Commercial Driver License (CDL) Class A, B, or C preferred.

Responsibilities

Assists selected guests promptly and courteously with transportation services on and off property
Drives safely, obeying all traffic laws.
Answers general questions about Caesars Virginia, Caesars Rewards, and promotes property benefits.
Inspects vehicle prior to occupancy, verifying that the vehicle is clean, well-stocked and in working order.
Routinely checks vehicle fluid levels and fuels vehicle as appropriate.
Effectively communicates with the Supervisor/Manager to report any mechanical difficulties and/or maintenance needs of the vehicle.
Presents a clean, neat, well-groomed appearance, wearing only the designated Transportation uniform while on the job.
Maintains written record of all trips, number of passengers, departure and arrival times, dispatcher’s name and destination.
Is flexible and receptive to change in work environment, procedure, and schedule as required by business demands.
Adheres to regulatory, departmental and company policies in an ethical manner.
Builds memorable relationships with guests, assists guests with their luggage, and travel itinerary.
Encourages mutual respect, dignity, and integrity with all employees by setting positive examples at all times.
Demonstrates an upbeat and positive attitude and executes on all service behaviors in accordance with Caesars Virginia Southern Family Style Service standards.
Adhere to all policies and procedures of the Transportation and Casino Services Department.
Provide positive service standards including but not limited to courtesy, sincerity, and enthusiasm.
Answer phone calls, emails, and text messages to assist with host requests and guest needs.
Track flights to ensure chauffeurs are on location on time for airport pickups.
Monitor ride board constantly and dispatch chauffeurs on rides at the appropriate times.
Communicate via 2-way radios and/or cellular phones with chauffeurs.
Assist chauffeurs with guest and host requests while en route to or from the property.
Communicate with other departments such as VIP, Butlers, and Casino Marketing to ensure all pertinent information is shared with all to ensure a seamless transportation experience.
Other duties may include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, and addressing guest escalations.
May be assigned to Security, Valet, Hotel, Facilities, or other departments as needed.