VIP Host

Seaport Entertainment Group•Summerlin South, NV

2d•$15•Onsite

About The Position

We aim to make every guest's experience at Las Vegas Ballpark as enjoyable as possible, with a special emphasis on VIPs. Our employees must provide top-tier customer service, demonstrating professionalism, courtesy, reliability, and enthusiasm at all times. A VIP Host should go above and beyond to ensure guests feel welcomed and valued.

Requirements

Exceptional customer service skills with a professional appearance and approach.
Strong attention to quality, detail, and cleanliness.
Excellent communication and problem-solving abilities, with the capability to convey instructions and vital information effectively.
Ability to work in a fast-paced environment, manage multiple tasks, and prioritize guest needs.
Flexible availability, including long and irregular hours, nights, weekends, and holidays.
Must be present for entire games, including pre- and post-game activities.
Ability to engage professionally with guests, staff, supervisors, and groups to create a welcoming and enjoyable atmosphere.

Responsibilities

Serve as the first point of contact for VIP visitors and their guests, greeting and directing them with a warm and professional demeanor.
Answer customer service questions accurately and stay informed on ongoing games and events.
Build and maintain relationships with Suite Owners, their guests, and Club Ticket Buyers to enhance their experience.
Provide information on promotions, Club and stadium food offerings, and special events.
Extend well wishes to VIP guests as they exit the facility to reinforce a positive experience.
Collaborate with the Vice President of Ticket Sales to identify VIPs, hospitality requests, and ways to exceed expectations for Club and Suite Ticket Holders.
Maintain security by following established procedures.
Oversee VIP hospitality for the Owners Suite and assist with private party suites.
Attend to special VIP requests, ensuring all service expectations are met.
Ensure suites are prepared for game days, including cleanliness, operational electronics, proper lighting, TV displays, and promotional item stocking.
Become proficient in the suite catering platform and suite menus to assist VIPs with the ordering process.