VIP Associate

Hard Rock Digital•Tampa, FL

About The Position

We’re looking for a VIP Associate, a position that requires exemplary interpersonal skills, consummate professionalism, impressive attention to detail matched with high energy, confidence, and a willingness to meet clients in the field, working collaboratively with both internal and external stakeholders to deliver on our VIP value proposition.

Requirements

Someone who is passionate about the industry and their role.
Must be able to pivot on demand and have creative problem-solving skills in unique situations.
Demonstrates superb interpersonal skills, professionalism, leadership skills and critical thinking abilities.
Proven track record in providing white glove customer service and a background in sportsbook an advantage.
Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction within position remit.
Ability to communicate information clearly and professionally to clients & colleagues.
Well-informed and displays a broad knowledge of the sports betting industry.
Previous experience using a CRM tool such as Salesforce/Oracle/Zendesk etc. and previous experience using Analytical Platforms such as Tableau, Power BI or Amplitude is highly desirable.
Current Motor Vehicle driver’s license.
Regular travel may be necessary which requires routine time away from home.
Entertainment and attendance at sporting/hosting events also require “out of hours” commitment.
Communicating with customers evenings, weekends, and holidays is often necessary and required.
The Incumbent will be subjected to regular probity, financial and criminal checks as part of their ongoing employment.

Responsibilities

Develop high potential customer relationships within the specified region/s and vertical into premium VIPs.
Develop account plans to convert business and product awareness to grow our share of wallet.
Meet with VIP customers, retaining the most important customers of our business.
Adhere to budgeting guidelines and make recommendations to qualify & convert the target audience of high potential customers.
Where appropriate work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.
Collect and record information on customer wallet share, interests and preferences.
Ensure all relevant intelligence and business information is maintained, protected and accurately recorded within the CRM tool weekly.
Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
Lead or support special projects as assigned by VIP Leadership.
Love our brand and be an advocate of our values.
Any other duties or tasks, as directed, within your skills and experience.