VIP Account Manager/Player Acquisition

Arena Entertainment•Miami Beach, FL

About The Position

We are seeking a dynamic, driven individual to join the elite VIP Team within our rapidly growing Web 3 crypto casino division. The VIP A/M will be responsible for managing VIP relations, increasing loyalty and providing exceptional levels of support for our highest value VIP customers.

Requirements

Proven track record of success in a sales or high level customer support role
Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players, as well as colleagues and stakeholders at all levels.
An ability to work in a fast paced, high-pressure environment.
A solid understanding of casino gaming mechanics, player psychology, and monetization strategies.
Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights.
Outstanding written English.
This role will require flexibility on hours to work shift patterns (early/late) and will include some weekends

Nice To Haves

Would suit graduates looking for sales/finance opportunities

Responsibilities

Act as the primary point of contact for VIP clients, ensuring exceptional service.
Build and maintain strong, long-term relationships with high-value clients.
Identify opportunities for upselling and cross selling products and services.
Monitor client activity to proactively address potential churn risks.
Providing regular and clear updates on the performance of your VIP accounts to key business stakeholders.
Co-ordinate with internal teams to ensure VIP clients receive prioritised support and access to exclusive offerings
Handle high-stakes or sensitive client issues with professionalism and discretion.
Provide feedback and ideas for internal processes to ensure a smooth operation of the VIP Team.
Review and keep up to date with industry trends and best practices in Web3/casino gaming and player engagement, to inform our own VIP strategy.
Keeping up to date with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines.