Viewer Services Representative (Full Time - Remote Eligible)

Eternal Word Television Network • Irondale, AL

8d • Remote

About The Position

HOW YOU WILL IMPACT THE BIG PICTURE: You play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings. What You Will Do: You will serve as a key point of contact for the EWTN audience by responding to inquiries and correspondence across multiple communication channels, including phone, online, and written formats. You will provide accurate and thoughtful responses to questions related to various areas of the Network, such as Programming, Radio, Theology, Marketing, Production, and the Friary. In this role, you will respectfully receive and process prayer requests, accurately accept and enter donations and gift or order information, and route incoming calls as needed. Above all, you will deliver excellent customer service, maintain reliable and punctual attendance, and support the team with additional responsibilities as assigned. About You: You have at least two years of customer service experience, strong communication skills, and are fluent in English, Spanish fluency is a plus. As a practicing Catholic, you are knowledgeable about the Catholic faith and EWTN’s mission and can articulate it clearly to others. You are comfortable working in a Windows-based environment with Microsoft Outlook, Word, and Excel, and you bring strong organizational skills, attention to detail, and accurate data entry abilities. Friendly, approachable, and team-oriented, you consistently contribute to a positive experience for the EWTN family. A high school diploma or GED is required, with an associate’s degree preferred. Flexible and available to work within our core business hours: Monday–Friday between 7:00 a.m. and 7:00 p.m., and Saturday from 11:00 a.m. to 3:00 p.m. (Central Standard Time). WHAT YOU'LL LOVE ABOUT WORKING HERE: We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN’s mission of sharing the Gospel with the world. Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee. Worship at work! Freedom to participate in Mass, visit the chapel for prayer or attend an annual retreat. Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan. 11 Paid Holidays and generous Paid Time Off program. Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University. Ability to learn alongside legacy employees while bringing new ideas to the growing team.

Requirements

• At least two years of customer service experience
• Strong communication skills
• Fluent in English
• As a practicing Catholic, you are knowledgeable about the Catholic faith and EWTN’s mission and can articulate it clearly to others.
• Comfortable working in a Windows-based environment with Microsoft Outlook, Word, and Excel
• Strong organizational skills
• Attention to detail
• Accurate data entry abilities
• High school diploma or GED is required
• Flexible and available to work within our core business hours: Monday–Friday between 7:00 a.m. and 7:00 p.m., and Saturday from 11:00 a.m. to 3:00 p.m. (Central Standard Time).

Nice To Haves

• Spanish fluency
• Associate’s degree

Responsibilities

• Serve as a key point of contact for the EWTN audience by responding to inquiries and correspondence across multiple communication channels, including phone, online, and written formats.
• Provide accurate and thoughtful responses to questions related to various areas of the Network, such as Programming, Radio, Theology, Marketing, Production, and the Friary.
• Respectfully receive and process prayer requests, accurately accept and enter donations and gift or order information, and route incoming calls as needed.
• Deliver excellent customer service
• Maintain reliable and punctual attendance
• Support the team with additional responsibilities as assigned.

Benefits

• Career with purpose!
• Caring environment
• Worship at work!
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED