Viewer Services Representative (Full Time - Remote Eligible)

Eternal Word Television Network Inc • Irondale, AL

13d • Remote

About The Position

You play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings. You will serve as a key point of contact for the EWTN audience by responding to inquiries and correspondence across multiple communication channels, including phone, online, and written formats. You will provide accurate and thoughtful responses to questions related to various areas of the Network, such as Programming, Radio, Theology, Marketing, Production, and the Friary. In this role, you will respectfully receive and process prayer requests, accurately accept and enter donations and gift or order information, and route incoming calls as needed. Above all, you will deliver excellent customer service, maintain reliable and punctual attendance, and support the team with additional responsibilities as assigned.

Requirements

• At least two years of customer service experience
• Strong communication skills
• Fluent in English
• Practicing Catholic
• Knowledgeable about the Catholic faith and EWTN’s mission and can articulate it clearly to others
• Comfortable working in a Windows-based environment with Microsoft Outlook, Word, and Excel
• Strong organizational skills
• Attention to detail
• Accurate data entry abilities
• Friendly, approachable, and team-oriented
• High school diploma or GED is required
• Flexible and available to work within our core business hours: Monday–Friday between 7:00 a.m. and 7:00 p.m., and Saturday from 11:00 a.m. to 3:00 p.m. (Central Standard Time).

Nice To Haves

• Spanish fluency
• Associate’s degree

Responsibilities

• Responding to inquiries and correspondence across multiple communication channels, including phone, online, and written formats.
• Provide accurate and thoughtful responses to questions related to various areas of the Network, such as Programming, Radio, Theology, Marketing, Production, and the Friary.
• Respectfully receive and process prayer requests
• Accurately accept and enter donations and gift or order information
• Route incoming calls as needed
• Deliver excellent customer service
• Maintain reliable and punctual attendance
• Support the team with additional responsibilities as assigned.

Benefits

• Career with purpose!
• Caring environment.
• Worship at work!
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED