VIE 2026-US-Field Service Business Operations & Digital Transformation North America (ALL GENDER)

Airbus • Herndon, VA

2d • Onsite

About The Position

The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministries of Europe and Foreign Affairs, the Ministry of Economy and Finance and the Ministry of Ecological Transition and Territorial Cohesion, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function. The VIE is a specific contract, under Business France’s eligibility criteria. VIE Main Requirements: European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old (a V.I.E. mission can begin no later than the day of the twenty-ninth birthday) Have fulfilled military obligations for their country, if any Must be registered on the Mon Volontariat International website before the age of 28 For more information: https://mon-vie-via.businessfrance.fr/ (in English, German, Italian and Spanish) The contract duration of VIE is between 6 to 24 months. A VIE for a Field Service Business Operations & Digital Transformation has arisen within Airbus Commercial Aircraft / Airbus North America in Herndon. You will join the Field Service North America Team. The Field Service Teams provide the primary interface with Customers for Customer Services subjects to ensure the highest level of customer satisfaction and Safe Operation. Field Service Teams ensure to build a relationship of trust and a successful partnership with the Customer by being the frontline contact within the station In their daily work, Field Service Teams promote & protect the Airbus image. Field Service Teams are the frontline contact with our Customers in case of technical issues. They assist the airline with AOG & incident inquiries They play a major role in solving problems before growing in scope and becoming sensitive subjects. VIE Field Service Business Operations & Digital Transformation Assistant are also Supporting the Field Service Director for the region management and digitalisation. Your main tasks will include but not limited to: Customer Support: Working within the HUBWAS Field Service Team, to support the Customers technically and continue to build the relation with our customers. Develop Tools and KPIs: Supporting the Field Service Director to continue the digitalization of the region by leading projects to Create performance Dashboard and index trackers (SalesForce, Skywise). Regional Organization Support: Support Customer Service regional organization, Customer Support, Fleet performance and efficiency. This role might involve some travel for business within the USA and as such you must be able to travel accordingly.

Requirements

• Bachelor or Master degree in the aeronautics field
• IT tools
• Google Ecosystem
• Social Skill
• Adaptability/Flexibility
• Proactivity
• Intermediate/advanced level of English.

Responsibilities

• Working within the HUBWAS Field Service Team, to support the Customers technically and continue to build the relation with our customers.
• Supporting the Field Service Director to continue the digitalization of the region by leading projects to Create performance Dashboard and index trackers (SalesForce, Skywise).
• Support Customer Service regional organization, Customer Support, Fleet performance and efficiency.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees