Video Communication Technician

Western New Mexico University • Mission, NM

18h • Onsite

About The Position

The Video Communication Technician is responsible for the installation, troubleshooting, monitoring, and support of various electronic communications and computer-based equipment, including video conferencing systems, lecture capture equipment, conference telephones, laptops, classroom teacher stations, audio visual and streaming equipment for live events, and desktop videoconferencing. This role involves diagnosing and resolving operator errors and equipment malfunctions, scheduling and supporting multipoint videoconference connections, and managing streamed and recorded video content. The technician performs minor equipment repairs, independently completes software and hardware installations, and maintains equipment inventory. Additionally, the position requires assisting the Video Communications Manager with equipment needs, providing training to faculty, staff, and students, and staying updated on industry advancements through technical training. Administrative duties include writing reports, managing correspondence, and developing course schedules, as well as greeting visitors and answering calls.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Installs electronic communications and computer-based equipment including video conferencing systems, lecture capture equipment, conference telephones, laptops, classroom teacher stations, audio visual and streaming equipment for live events, and desktop videoconferencing.
• Troubleshoots operator error in equipment malfunctions deciding on remedial action necessary and implementing said action.
• Schedules, monitors, and supports multipoint videoconference connections for main campus and connecting locations.
• Schedules, monitors, records, uploads, and edits streamed content to Video Communication servers or cloud.
• Supports streamed and recorded video.
• Responsible for making minor equipment repairs and/or troubleshooting issues.
• Independently completes routine software and hardware installations.
• Responsible for maintaining updated inventory of equipment assigned to the department, reporting any loss to the appropriate authority.
• Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Assists the Video Communications Manager with determining equipment needs or upgrades for capital projects and existing or new smart classrooms.
• Provides regular training sessions and one-on-one training opportunities for all faculty, staff, and students.
• Researches, requests, and attends technical training as the industry evolves.
• Writes and submits routine video conferencing/lecture capture reports, various correspondence that supports department goals/requirements, classroom inventory, and storeroom inventory.
• Develops and maintains semester course schedule and course schedule reports.
• Deals with problems involving several concrete variables in standardized situations.
• Greets visitors, answers telephone calls, and provides information.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees