Victim Services Specialist II

City of Chattanooga•Chattanooga, TN

2d•$26 - $29•Onsite

About The Position

Join the City of Chattanooga. Build Your Career. Build Your Community. Chattanooga isn’t just where you work. It’s where you make an impact. Home to more than 180,000 residents, the City of Chattanooga is nationally recognized for innovation, sustainability, and exceptional quality of life. From our gig-powered technology infrastructure to our designation as the nation’s first National Park City, we are a community that leads boldly into the future, and we’re looking for passionate professionals to help us get there. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, our city blends a rich industrial history with a tech-forward future, including a state-of-the-art Waste Water plant. Why Work for the City of Chattanooga? Our team of more than 2,600 dedicated public servants keeps Chattanooga safe, thriving, and future focused. Every role matters. Every employee makes a difference. Serve with purpose in: Public Safety including Police and Fire Public Works including Waste Resources and Stormwater Parks and Outdoors and the Public Library Transportation and Airport Operations Smart City and Digital Innovation Initiatives When you join the City, you’re not just taking a job. You’re shaping Chattanooga’s future. We Invest in You We are committed to being Southeast Tennessee’s employer of choice. That means investing in the people who serve our community every day. What are the 5 C’s that make Chattanooga the preferred pick: Competitive , structured compensation Convenient flexible scheduling and generous paid time off . Comprehensive health and wellness benefits Clear pathways for professional growth and advancement Community centered culture built on service, collaboration, and integrity. Your career should grow as you grow. We make sure it does. Work Where Others Vacation Chattanooga is the country’s first National Park City — where work-life balance isn’t a buzzword, it’s a way of life. Adventure Awaits Every Day – Hike stunning mountain trails, paddle the Tennessee River, climb world-class sandstone cliffs, or bike scenic greenways. Explore Natural Wonders – Waterfalls, overlooks, and breathtaking outdoor escapes are less than an hour away. Getaway Made Eas y – Just a short drive from four major cities for quick weekend adventures. Live Fully, Work Purposefully – Build a meaningful career while enjoying an extraordinary lifestyle. Make Your Work Matter If you’re ready to serve, lead, innovate, and grow, Chattanooga is ready for you. Apply today. Build your career with purpose. Help build Chattanooga’s future. Victim Services Specialist II Pay Grade: $26.48 - $28.96/hour Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST) Hours may vary due to work assignments or projects. Work Location: Police Service Center, Amnicola Highway FLSA Status: This is a Non-Exempt position. Department: Police CLASSIFICATION SUMMARY: Incumbents in this classification support the leadership and daily operations of the Victim Services Unit while also providing key direct services to victims and survivors of crime, which includes but is not limited to initial outreach, follow up, safety planning, notification of rights, crisis intervention, referrals to community resources, court accompaniment and criminal justice advocacy. SERIES LEVEL: The Victim Services Specialist II is the second of a two-level series.

Requirements

Master’s degree from an accredited school in the field of social work, psychology, sociology or related field is required.
Three (3) to five (5) years of relevant experience in providing case management, community resources, advocacy, and conflict resolution.
This is a safety-sensitive position requiring pre-employment background check, polygraph, drug screening, and fingerprinting.
LPC, LMSW or LCSW eligible
A valid Driver's License.
Knowledge of best practices for victim needs, service, and care; best practices of trauma principles; implementation principles; law enforcement investigative procedures; local service agencies and services they provide; managing multiple cases; court trial procedures; adherence to confidentiality standards; and using a computer and related software applications.
Skill in verbal and written communications; applying independent judgment; personal discretion; interpersonal skills as applied to co-workers, victims, witnesses and the general public; active listening; multitasking; sufficient to exchange or convey information and to receive work direction.

Responsibilities

Remains current and knowledgeable of victim’s rights, victim-centered practices and trauma-informed approaches to working with victims and survivors of crime.
Maintain a small caseload providing key direct services to victims, witnesses, and survivors of crime, which includes but is not limited to; follow-up, safety planning, notification of victims rights, notification and assistance with Criminal Injuries Compensation, court accompaniment, crisis intervention, referrals to community resources and criminal justice advocacy.
Assists in day-to-day unit operations, acting as the program lead in the Director’s absence.
Collect, analyze, and report program data; assist with grant compliance, budget monitoring, and documentation.
Provides supervision to Bachelor’s and Master’s level interns, which includes daily task supervision as well as supervision sessions that are compliant with the student’s program of study. Additionally responsible for acting as a liaison between the student’s academic advisor and the Department.
Provides community outreach and education to community groups, civic organizations and the general public concerning victims' rights, supportive resources and the criminal justice process.
Builds and maintains effective working partnerships with law enforcement personnel.
Attends departmental meetings, briefings and training as assigned.
Adheres to all documentation and charting requirements as dictated by the Unit’s Standard Operating Procedures.
Participate in 24/7 on-call rotation for crisis response, major incidents, and critical events.
Performs other duties as assigned.