Victim Services Advocate
About The Position
The YWCA Greater Harrisburg is seeking full-time professionals to join our team as Crisis Advocates or Crisis Advocates and Counselors, providing critical intervention and support services to individuals impacted by domestic and sexual violence. Crisis Advocates are responsible for delivering immediate support through medical and legal accompaniments, crisis intervention, hotline counseling, emergency shelter support, advocacy, and assistance with emergency protection orders. Crisis Advocates and Counselors carry out all of the above responsibilities, with the added role of providing short-term, empowerment-based individual and group counseling services. Please note that this position comes with compensated on-call responsibilities. Working hours are 37.5 hours per week with the following shifts available: Tuesday – Saturday 4pm – midnight. (Crisis Advocate & Counselor) Sunday - Thursday 4pm - midnight
Requirements
- A professional, respectful, and inclusive attitude.
- Accountability and strong self-motivation.
- A track record of meeting goals and objectives.
- Calm, adaptable responses in crisis situations.
- Experience in crisis intervention or counseling services.
- Strong organizational, time management, and documentation skills.
- Clear and effective verbal and written communication.
- Knowledge of victim advocacy, trauma, and trauma-informed care.
- Familiarity with community resources, legal systems, and law enforcement.
- Proficiency with computers and ability to learn new case management software.
- Bachelor's degree in human services, criminal justice, or related field; or an Associate's Degree with 2 years of relevant experience.
- Prior experience in providing advocacy, social work, human services, or other supportive services.
- Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
- Please note: Vehicle is for transportation of employee only - no client transport.
- Mileage is reimbursed.
- Must possess current FBI, Child Abuse, and State Police Clearances.
Responsibilities
- Delivering immediate support through medical and legal accompaniments
- Crisis intervention
- Hotline counseling
- Emergency shelter support
- Advocacy
- Assistance with emergency protection orders
- Providing short-term, empowerment-based individual and group counseling services (Crisis Advocates and Counselors)
Benefits
- Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
- Employee Assistance Program (EAP) – Because your well-being matters
- Life Insurance – Peace of mind for you and your loved ones
- Short & Long-Term Disability – We've got your back when life takes an unexpected turn
- Pension Retirement Plan – Start earning a pension after just two short years of service
- 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
- Generous Paid Time Off – Recharge with paid time off days and sick days
- 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
