Victim Advocate

GARY COMER YOUTH CENTER•Chicago, IL

About The Position

The Victim Services Advocate provides essential support, advocacy, and crisis intervention to individuals impacted by crime and trauma. This role includes serving as a vital member of the Emergency Response Team (ERT), providing rapid-response assistance during after-hours crises. Grounded in trauma-informed care, the Advocate ensures victims are treated with dignity while helping them navigate legal and medical systems.

Requirements

Must possess and maintain a valid driver’s license in good standing. Reliable transportation is required for ERT deployments, court accompaniment, and off-site meetings.
Proficiency in Salesforce and Microsoft Outlook is required.
Ability to remain calm and effective in high-pressure, emergency situations.
Deep understanding of the psychological impact of trauma and a commitment to avoiding re-traumatization.
Must pass a comprehensive criminal background check and complete mandatory advocacy training

Responsibilities

ERT Participation: Serve as a member of the Emergency Response Team, responding to immediate crises at hospitals, crime scenes, or law enforcement agencies as needed.
Rapid Response: Provide immediate emotional support, on-scene crisis stabilization, and safety planning during high-stress situations.
On-Call Availability: Participate in an on-call rotation to ensure 24/7 availability for emergency victim services.
Participant Intakes: Assist Case Managers with the initial intake process, ensuring all participant documentation is completed accurately and with a trauma-informed approach.
Data Management: Utilize Salesforce to maintain detailed, confidential client records and track service delivery.
Communication: Manage professional correspondence and appointment scheduling through Microsoft Outlook.
Guide victims through the criminal justice, medical, and social service systems.
Assist with the filing of restraining orders and provide court accompaniment during legal proceedings.
Help victims apply for state compensation and other financial benefits.
Coordinate with law enforcement, healthcare providers, and legal professionals for a unified response.
Educate the community about victim rights and encourage help-seeking behavior.