Vice President, Strategy & Operations

Docusign • San Francisco, CA

1d • Hybrid

About The Position

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is in the middle of a meaningful transformation - from the world's leading eSignature company to the category-defining Intelligent Agreement Management (IAM) platform. The Growth organization is at the center of that journey, spanning marketing, sales development, product-led growth, and analytics across a global team. This role exists because that level of scale and ambition demands operational precision. As Vice President of Strategy & Operations in Growth, you will act as a Chief of Staff, and serve as the strategic operator behind the President & GM of Growth - driving the rhythms, accountability structures, and cross-functional coordination to allow the organization to execute at its best. You will lead the Growth Strategy & Ops team while serving as a trusted partner and force multiplier to Growth leadership.

This is a high-trust, high-visibility position for someone who brings structure to complexity, earns influence through follow-through, and knows how to move large organizations forward through operational acumen and influence. This position is a people manager role reporting to the President and General Manager, Growth.

Requirements

• 10+ years of progressive strategic and people leadership experience required
• BS/BA college degree required
• Demonstrated success leading large-scale cross-functional programs with high visibility and real stakes; you have a track record of moving complex initiatives from ambiguity to execution
• Comfort working with data, building frameworks, and making structured recommendations based on evidence
• The ability to lead through influence, and earning trust through judgment and follow-through

Nice To Haves

• A strong command of GTM functions and the operational levers that drive growth in a scaled enterprise software business
• Exceptional written and verbal communication skills; you can synthesize a complex situation into a crisp narrative for an executive audience without losing the nuance
• Low ego, high accountability - you care about outcomes, not credit
• High EQ and executive presence, with an ability to build trust quickly and navigate sensitive situations with good judgment

Responsibilities

• Design, own, and continuously improve the operating cadence for the Growth organization, ranging from staff meetings, product reviews, cross-functional syncs, and leadership team meetings
• Lead the end-to-end OKR process for Growth including goal-setting, tracking, reporting, and accountability through the organization
• Own the annual planning process for the Growth organization, including cross-functional coordination with Finance, Product, and Sales, and drive quarterly performance tracking against plans
• Ensure decisions made in the room get executed and put into action by tracking commitments, resolving blockers, and holding teams accountable to outcomes
• Represent the Growth Org in company-wide Annual Planning and OKR rhythms
• Build and maintain a unified view of the AI and innovation agenda across all Growth teams by tracking progress, identifying and addressing dependencies, and closing gaps in a way that drives action both within Growth and adjacent teams
• Partner with the President & GM to prioritize and sequence where AI capabilities create the highest leverage across the organization
• Serve as a trusted thought partner and proxy to the President & GM, anticipating organizational needs, managing bandwidth, and ensuring leadership focus stays on the highest-value priorities
• Prepare ELT and Board Materials , synthesize data, and surface insights that support fast and well-grounded decision-making
• Draft and drive internal communications such as org updates, strategic narratives, and planning materials to keep teams aligned and clear on direction
• Drive alignment and decision making by unblocking teams to move forward with speed and agility
• Partner with FP&A, Strategy, and Analytics teams to facilitate budgeting processes, establishing a clear link between strategic goals and budget allocation and return on investment (ROI)
• Partner with leads across Sales, Product, Customer Success, Engineering, and Finance to scope, resource, and track Growth's highest-priority cross-functional initiatives.
• Lead and stand up special projects and new workstreams that require coordination across multiple functions or leadership levels
• Manage and develop the Growth Strategy & Operations team, setting a high bar for rigor, communication, and execution discipline
• Bring fresh thinking to process to the org with the team and not relying on how things have been done

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following:
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Executive