Vice President, Strategy & Operations

Docusign • San Francisco, CA

13h • Hybrid

About The Position

Docusign is in the middle of a meaningful transformation - from the world's leading eSignature company to the category-defining Intelligent Agreement Management (IAM) platform. The Growth organization is at the center of that journey, spanning marketing, sales development, product-led growth, and analytics across a global team. This role exists because that level of scale and ambition demands operational precision.
As Vice President of Strategy & Operations in Growth, you will act as a Chief of Staff, and serve as the strategic operator behind the President & GM of Growth - driving the rhythms, accountability structures, and cross-functional coordination to allow the organization to execute at its best. You will lead the Growth Strategy & Ops team while serving as a trusted partner and force multiplier to Growth leadership.
This is a high-trust, high-visibility position for someone who brings structure to complexity, earns influence through follow-through, and knows how to move large organizations forward through operational acumen and influence.
This position is a people manager role reporting to the President and General Manager, Growth.

Requirements

• 10+ years of progressive strategic and people leadership experience required
• BS/BA college degree required
• Demonstrated success leading large-scale cross-functional programs with high visibility and real stakes; you have a track record of moving complex initiatives from ambiguity to execution
• Comfort working with data, building frameworks, and making structured recommendations based on evidence
• The ability to lead through influence, and earning trust through judgment and follow-through

Nice To Haves

• A strong command of GTM functions and the operational levers that drive growth in a scaled enterprise software business
• Exceptional written and verbal communication skills; you can synthesize a complex situation into a crisp narrative for an executive audience without losing the nuance
• Low ego, high accountability - you care about outcomes, not credit
• High EQ and executive presence, with an ability to build trust quickly and navigate sensitive situations with good judgment

Responsibilities

• Design, own, and continuously improve the operating cadence for the Growth organization, ranging from staff meetings, product reviews, cross-functional syncs, and leadership team meetings
• Lead the end-to-end OKR process for Growth including goal-setting, tracking, reporting, and accountability through the organization
• Own the annual planning process for the Growth organization, including cross-functional coordination with Finance, Product, and Sales, and drive quarterly performance tracking against plans
• Ensure decisions made in the room get executed and put into action by tracking commitments, resolving blockers, and holding teams accountable to outcomes
• Represent the Growth Org in company-wide Annual Planning and OKR rhythms
• Build and maintain a unified view of the AI and innovation agenda across all Growth teams by tracking progress, identifying and addressing dependencies, and closing gaps in a way that drives action both within Growth and adjacent teams
• Partner with the President & GM to prioritize and sequence where AI capabilities create the highest leverage across the organization
• Serve as a trusted thought partner and proxy to the President & GM, anticipating organizational needs, managing bandwidth, and ensuring leadership focus stays on the highest-value priorities
• Prepare ELT and Board Materials , synthesize data, and surface insights that support fast and well-grounded decision-making
• Draft and drive internal communications such as org updates, strategic narratives, and planning materials to keep teams aligned and clear on direction
• Drive alignment and decision making by unblocking teams to move forward with speed and agility
• Partner with FP&A, Strategy, and Analytics teams to facilitate budgeting processes, establishing a clear link between strategic goals and budget allocation and return on investment (ROI)
• Partner with leads across Sales, Product, Customer Success, Engineering, and Finance to scope, resource, and track Growth's highest-priority cross-functional initiatives.
• Lead and stand up special projects and new workstreams that require coordination across multiple functions or leadership levels
• Manage and develop the Growth Strategy & Operations team, setting a high bar for rigor, communication, and execution discipline
• Bring fresh thinking to process to the org with the team and not relying on how things have been done

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Executive