Vice President, Strategic Client Partner

CCC Intelligent Solutions

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role Reporting to the Senior Vice President, Head of Insurance Partnerships, and working closely with the senior executive team, the Vice President, Strategic Client Partner will drive CCC’s growth strategy by building and leading strategic relationships with major clients such as State Farm, Liberty Mutual, and Farmers. The leader will work closely with those clients to build more innovative approaches to handling claims, creating radically improved customer experience, and developing a more streamlined approach to claims handling. The Strategic Client Partner will possess the experience, mindset, and passion to build a deep, sustainable, and growing commercial relationship with the strategic client. There is flexibility around location for this role. There will be considerable travel to visit clients and teams, and to spend time with the senior leadership team in the Chicago headquarters. Salary range is: $210,909.00 - $250,000.00 This position is equity and bonus and/or commission eligible.

Requirements

10+ years of relevant experience building client relationships - must have significant experience building commercial relationships with enterprise clients in the insurance industry. They will have a strong understanding of working with clients to envision and co-create innovative solutions for handling claims.
Demonstrable track record growing client accounts - must have proven experience in accelerating growth and scaling client accounts. They should demonstrate success in designing and delivering results for both new client acquisition and existing client expansion.
Track record of collaborative stakeholder leadership - The ideal candidate will be a strong communicator to customers, peer functions, and employees. They will drive engagement and exude trust and credibility with all stakeholders.
Bachelor’s degree in a relevant field required
Driving Results Acts to surpass team goals, seizing opportunities to extend the limits of what is possible Sets continually higher goals for the team that are ambitious but achievable Identifies and acts on new opportunities that enable performance targets to be exceeded Seeks new challenges and is energized by exceeding targets
Acting Strategically Creates a 2-3-year roadmap or blueprint to implement the enterprise strategy in own area Identifies and prioritizes the most critical future factors to consider in making decisions Makes plans to address changes or trends in the external landscape (i.e. competitors, clients, and market segments) that affect own business or area Develops plans that consider the impact beyond own area, location, function, or market
Leading People Identifies and leverages individual strengths and potential within the team Engages the team in discussions around the longer-term strategy and how they can contribute Delegates significant responsibilities and decision-making authority to team members, providing guidance Gives team members ownership within their areas of responsibility, setting clear expectations and checking in as needed Enables team success by removing barriers and providing resources Invites the team to recommend ways to solve problems, discuss challenging issues, or generate new ideas
Driven by purpose; acts in alignment with CCC values.
Entrepreneurial, energetic, and driven.
Hands-on, results-driven, accessible, positive, and proactive.
Welcomes and adapts effectively to feedback.
Personally humble and low-ego, but proud of what the CCC team has achieved.

Responsibilities

Develop and nurture executive-level relationships with key client stakeholders to align strategic objectives and drive long-term value.
Ensure seamless execution of strategic initiatives, resulting in measurable business impact and client satisfaction.
Analyze market trends and client data to proactively identify expansion opportunities and mitigate potential risks.
Present strategic roadmaps and investment cases to both internal leadership and client executives.
Champion the voice of the client within the organization, influencing product development and service enhancements.
Act as a trusted advisor, guiding clients through transformation initiatives and change management processes.
Growing revenue and increasing profitability by building sustainable commercial relationships with clients.
Develop and execute an annual plan to further build relationships and grow business each year.
Working with the leadership team to share best practices, and to refine and execute an excellent go-to-market strategy for CCC Intelligent Solutions.
In partnership with the customer delivery teams, monitor, and manage client performance to ensure high client satisfaction and value creation.
Collaborate with the leadership team to implement and execute the organization’s vision and strategies for achieving that vision, including helping identify, prioritize, and launch new solutions.