(USA) Vice President, Seller Success - Growth

Walmart•Bentonville, AR

24d•$350,000 - $550,000•Onsite

About The Position

The Vice President of Seller Success is accountable for enabling and empowering sellers across Walmart’s global marketplaces. This role focuses on ensuring sellers thrive once onboarded by providing best-in-class tools, support, and programs that drive growth, reduce friction, and deliver exceptional seller and customer experiences. The VP will oversee Seller Tools, Seller Support, Risk Management, Marketing & Voice of the Seller. While not directly responsible for seller acquisition, this leader will partner closely with the Vice President of Seller Acquisition to ensure a seamless end-to-end seller journey and a healthy marketplace ecosystem. What you'll do... Key Priorities: Seller Success & Enablement Define and execute the global Seller Success strategy across all international marketplaces. Develop and scale seller tools, dashboards, and education programs that help sellers succeed on Walmart. Establish and manage seller community forums and voice of the seller initiatives to gather insights and continually improve experience. Partner cross-functionally with product, traffic, site operations, and CRM teams to drive seller growth and customer satisfaction. Risk Management & Support Lead the design and enforcement of seller performance standards, policies, and protections. Oversee global seller support operations, including call centers and escalation pathways. Proactively identify risks across marketplaces and implement strategies to mitigate fraud, abuse, and performance gaps. Ensure consistency in standards and scalable processes across regions while adapting to local nuances. Marketing & Seller Advocacy Build marketing strategies to communicate Walmart’s value proposition to sellers and enhance adoption of new tools and programs. Champion the Voice of the Seller internally, ensuring seller needs are integrated into decision-making at all levels. Partner with internal marketing and growth teams to design seller-facing campaigns and communication strategies. Collaboration & Partnership Partner closely with the VP of Seller Acquisition to create a seamless handoff between acquisition and success functions. Collaborate with traffic, search, operations, customer service, and international business units to ensure an integrated marketplace ecosystem. Work with technology and product teams to deliver tools that enable scalable and sustainable seller success. Respect for the Individual Demonstrates and encourages respect for others; Builds high performing, diverse teams; seeks and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; serves as a talent scout who identifies, attracts, and retains best, diverse talent. Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline; creates an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments. Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve business objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Acts with Integrity Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to support and reinforce our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Ensures that organizations follow the law, our code of conduct and company policies,; drives an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; proactively gathers concerns raised by associates and takes action , and models this for others; holds self and organization accountable for achieving results in a way that is consistent with our values. Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Service to the Customer/Member Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. Adopts a holistic, end-to-end perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and designing or executing strategies to capitalize on opportunities with global impact. Strive for Excellence Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; creates an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and models resilience in the face of setbacks. Acts as a change agent to drive continuous improvements; supports others through change; and guides the adoption of new technology and supports digital disruption in line with Walmart’s business model.

Requirements

10+ years in leadership roles supporting a global marketplace, e-commerce, or platform-based business.
Experience leading large, multi-functional teams across geographies.
Deep knowledge of seller lifecycle management, marketplace tools, and risk frameworks.
Proven ability to partner across business units to deliver measurable seller and customer outcomes.
Strong track record of driving transformational change and scaling global operations.

Responsibilities

Define and execute the global Seller Success strategy across all international marketplaces.
Develop and scale seller tools, dashboards, and education programs that help sellers succeed on Walmart.
Establish and manage seller community forums and voice of the seller initiatives to gather insights and continually improve experience.
Partner cross-functionally with product, traffic, site operations, and CRM teams to drive seller growth and customer satisfaction.
Lead the design and enforcement of seller performance standards, policies, and protections.
Oversee global seller support operations, including call centers and escalation pathways.
Proactively identify risks across marketplaces and implement strategies to mitigate fraud, abuse, and performance gaps.
Ensure consistency in standards and scalable processes across regions while adapting to local nuances.
Build marketing strategies to communicate Walmart’s value proposition to sellers and enhance adoption of new tools and programs.
Champion the Voice of the Seller internally, ensuring seller needs are integrated into decision-making at all levels.
Partner with internal marketing and growth teams to design seller-facing campaigns and communication strategies.
Partner closely with the VP of Seller Acquisition to create a seamless handoff between acquisition and success functions.
Collaborate with traffic, search, operations, customer service, and international business units to ensure an integrated marketplace ecosystem.
Work with technology and product teams to deliver tools that enable scalable and sustainable seller success.
Demonstrates and encourages respect for others
Builds high performing, diverse teams
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities
Builds strong and trusting relationships with team members and business partners
Maintains and promotes the highest standards of integrity, ethics and compliance
Ensures that organizations follow the law, our code of conduct and company policies
Delivers expected business results while putting the customer/member first
Adopts a holistic, end-to-end perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and designing or executing strategies to capitalize on opportunities with global impact.
Consistently raises the bar and seeks to improve
Acts as a change agent to drive continuous improvements