Vice President, Client Success- Evernorth

Cigna Healthcare

7d • Remote

About The Position

As a senior leader shaping high-impact partnerships across the infusion and specialty therapy ecosystem, you will drive strategic outcomes, strengthen operational performance, and elevate the value we deliver to health system partners. This role blends strategic influence, relationship leadership, and operational excellence to accelerate growth and enhance client success in a complex, fast-evolving healthcare landscape.

Requirements

• Minimum 10+ years of experience in healthcare business units, joint ventures, network development, or business development.
• Expertise in infusion pharmacy, specialty pharmacy, home infusion, or alternate site of care.
• Strong understanding of reimbursement models, referral generation, and payor strategies.
• Proven ability to collaborate with senior stakeholders and influence decision-making across complex organizations.
• Excellent communication, relationship-building, and operational problem-solving skills.
• Proficiency in Microsoft Office and related business systems.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor’s degree.
• Advanced degree (MBA, MHA, PharmD) preferred.
• Experience in scaling health system-based service lines or business units.
• Preferred location is Pittsburg, Orlando, or Remote

Responsibilities

• Lead strategic client partnerships to improve revenue, profitability, and patient-centered outcomes across infusion and specialty therapy programs.
• Develop and execute partnership strategies aligned with long-term organizational goals and health system objectives.
• Serve as a trusted advisor to executive leadership on partnership structures, value optimization, and strategic decision-making.
• Strengthen operational performance through collaboration with Finance, Admissions, Pharmacy, and Revenue Cycle teams.
• Guide joint go-to-market strategies and oversee successful execution across partner organizations.
• Establish and monitor KPIs, dashboards, and quarterly review processes to measure impact, ROI, and partnership success.
• Build strong relationships with health system leaders to ensure alignment, engagement, and cross-departmental support.
• Support development and negotiation of client agreements to maximize value for all parties.
• Participate in annual budget planning and ensure financial performance aligns with expectations.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees