Vice President of Client Success

Red Oak • Milwood, TX

5d • Hybrid

About The Position

We’re seeking a dynamic Vice President of Client Success to lead our post-sale customer experience and ensure our clients achieve measurable success with our platform. This is a strategic and hands-on leadership role for a client-centric executive who can scale a high-performing team, strengthen client relationships, and support renewals, expansion, and advocacy.

Requirements

• ~ 15 years of total experience in Client Success, Account Management, or related roles
• 3-5 years of people management experience leading Client Success or Account teams.
• Proven track record of improving client retention and driving upsell/expansion outcomes.
• Strong analytical, strategic, and communication skills with executive presence.

Responsibilities

• Develop and execute the client success vision, strategy, and KPIs to drive retention, satisfaction, and net revenue growth.
• Lead and mentor a team of Client Success Specialists
• Build trusted advisor relationships with key enterprise and strategic accounts.
• Serve as the internal voice of the customer, influencing product roadmap and go-to-market strategy.
• Develop and maintain executive-level relationships to ensure alignment with client goals and business outcomes.
• Implement scalable processes, playbooks, and systems to manage client health, usage, and engagement.
• Partner cross-functionally with Product, Sales, and Marketing to drive adoption, reduce churn, and increase lifetime value.
• Own metrics for client retention, NRR and NPS.
• Develop programs that turn satisfied clients into advocates and references.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed