Vice President, Project Management & Operations

Princeton10 • New York, NY

4d • $220,000 - $270,000 • Remote

About The Position

We are seeking a Vice President, Project Management & Operations to lead and scale the operational, financial, and delivery backbone of our fast-growing, values-driven agency. This senior leader will drive excellence across systems, teams, and processes — from project delivery and resource management to financial performance, internal operations, and cross-functional strategic planning. You will architect and deploy operational frameworks, strengthen organizational infrastructure, and build a high-performing function that enables our teams to thrive and our clients to consistently experience excellence. This role is both visionary and hands-on. You can zoom out to steer agency-wide operational strategy while also rolling up your sleeves when needed. You will report to the Managing Partner, Growth & Innovation. You will report to the Managing Partner, Growth and Innovation.

Requirements

• 12–15+ years leading operations, delivery, and project management functions within an advertising, marketing, or professional services environment.
• 7+ years in pharmaceutical or healthcare marketing, including launches and multi-channel integrated programs.
• Proven leadership experience overseeing both project management and operations at a departmental or agency-wide scale.
• Deep expertise in agency operations—scoping, forecasting, budgeting, resourcing, and performance measurement.
• Track record of implementing operational and financial frameworks that improved profitability, delivery efficiency, and organizational clarity.
• Experience building and scaling teams, including hiring, mentorship, performance management, and culture-building.
• Exceptional communication, influencing, and relationship-building skills across creative and business functions.
• Ability to balance strategic leadership with a willingness to step into hands-on work when the business needs it.
• Familiarity with PM and resourcing platforms (e.g., Wrike, Asana, Workfront, Float, Hive).

Responsibilities

• Operational Strategy & Organizational Excellence
• Define and lead Princeton10’s operational strategy to support sustainable, scalable growth.
• Partner with executive leadership to translate organizational vision into operational plans, tools, processes, and systems.
• Collaborate with department leadership team members to build systems that work across teams to uplevel the work. Drive continuous improvement that enhances profitability, performance, and employee experience.
• Establish clear KPIs and dashboards for organizational health (utilization, margins, capacity, workload, delivery excellence).
• Financial & Business Operations
• Partner with The Controller to support operational financial levers including forecasting, budgeting, project-level financial health, and margin optimization.
• Collaborate with Finance to develop and refine forecasting models, including bottom-up resourcing and revenue projections.
• Help ensure scoping accuracy, healthy resourcing, utilization optimization, and disciplined budget management across all accounts.
• Project Delivery & Process Leadership
• Lead the evolution of project management methodologies, tools, and frameworks to unlock our next phase of agency maturity.
• Establish consistency across the entire project lifecycle—scoping, planning, delivery, QA, reporting, and post-mortems.
• Oversee project health tracking, portfolio-level risk identification, and proactive mitigation strategies.
• Resource Management & Capacity Planning
• Own agency-wide resourcing strategy, capacity planning, and workforce forecasting.
• Ensure the right talent is allocated to the right work, balancing skills, growth opportunities, utilization, and client needs.
• Develop scalable forecasting models that help P10 anticipate demand, staffing needs, and organizational growth opportunities.
• Team Leadership & People Development
• Lead, mentor, and grow the Project Management and Operations teams into a best-in-class function.
• Create a culture of accountability, transparency, continuous improvement, and values-driven leadership.
• Provide coaching that elevates PM talent in communication, anticipatory planning, problem-solving, and client partnering.
• Drive change management efforts for new systems, processes, and organizational initiatives—ensuring adoption and alignment.

Benefits

• health benefits
• 401k match

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 51-100 employees