Vice President, Hotel Operations Asset Management

San Manuel Band of Mission Indians • Highland, CA

3d

About The Position

The Vice President of Hotel Operations Asset Management is responsible for ensuring all Tribal hotel assets are providing a consistent, high level of service excellence based on established company standards and customers’ expectations. This critical role provides strategic and operational leadership for all hotel assets involved in planning, developing, operating, and maintaining a hospitality driven guest experience. This position develops strategic hotel goals and works with the hotel executive management team to transform them into tactical plans; as well as, provide leadership to ensure goals are attained. The VP improves revenue generating capacity, increases productivity, upholds the image of all hotel assets in the hospitality portfolio, and provides a safe and efficient working environment which is essential to the overall performance of portfolio assets.

Requirements

• Bachelors degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field required.
• Minimum of twelve (12) years of experience in hotel industry required.
• Minimum of ten (10) years of supervisory experience required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Deep understanding of hotel performance metrics including RevPAR, ADR, NOI, GOP margins, and guest satisfaction indices.
• Strong grasp of hospitality market trends, competitive dynamics, and demand drivers across geographic regions.
• Familiarity with asset management systems (e.g., ProfitSword, HotStats, STR, etc.) and business intelligence tools.
• Ability to strategically formulate and execute long-range plans that align with enterprise objectives and drive portfolio growth.
• Familiarity with front-of-house and back-of-house operations, revenue management, labor models, and service delivery standards.
• Experience managing renovation and repositioning projects, including budgeting, phasing, and brand compliance.
• Ability to navigate brand standards, franchise agreements, and operator relationships.
• Ability to interpret and negotiate hotel-related legal documents and agreements.
• Leads cross-functional initiatives with clarity, influence, and accountability.
• Cultivates strong relationships across internal departments, external partners, and stakeholders to optimize asset performance.
• Experience in designing and building a team structure that aligns with business objectives and scales with organizational growth.
• Capable of delivering clear, concise, and persuasive presentations to senior leadership and investment committees.
• Demonstrates unwavering integrity and discretion in managing sensitive financial and operational data.
• Communicates with executive presence, delivering clear, concise, and impactful reports and presentations.
• Highly proficient in Microsoft Excel, Word, and PowerPoint, with experience in asset management platforms and reporting tools.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

Nice To Haves

• Masters degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field preferred.
• Certified Hotel Asset Manager (CHAM), Chartered Financial Analyst (CFA), Certified Commercial Investment Member (CCIM) preferred.

Responsibilities

• Together with hotel executive management team creates a memorable hospitality experience for our guests along with providing great value and ensuring guests’ satisfaction by collaborating with and developing hotel management and employees to ensure that Service Excellence is the standard.
• Creates and implements new innovations to enhance guest experience based on current trends as well as maintain knowledge of new and evolving technology in hotel management to ensure all hotel assets are maximizing efficiencies by conducting research, attending seminars, educational workshops, classes, and conferences.
• Together with the Vice President of Hospitality Asset Management, develops a business plan that will support Asset Management Committee initiatives and enhance hotel quality and service, associated costs, employee development, retention strategies, and employee productivity benchmarks. Create, develop, and recommend short and long-term hotel planning guidelines and procedures, annual operating budget, and capital budget program that are aligned with enterprise goals, analyzes hotel revenue and labor reports, making strategic adjustments as necessary to ensure maximum efficiency and profitability, as well as partnering with the Shared Values Marketing department and other external marketing resources to leverage offers and services.
• Work together with hotel executive management team to establish a hospitality culture with accurate and timely service to the highest level of customer satisfaction and propose innovative solutions for continual improvement for both operations and employee engagement.
• Work together with Vice President of Hospitality Asset Management and hotel executive management team to establish hotel asset goals, objectives, and strategic planning and provides direction, guidance, and support to ensure the successful operation of the hotel asset.
• Works together with hotel executive management team to maintain training and certifications applicable to the hotel team members and ensures all training, regulatory, inventory, and team member documentation is complete and up to date.
• Champion the importance of safety and compliance to reinforce a culture of safety and team support and creates a compliance culture within the organization by fostering an environment where hotel employees feel empowered to report potential violations and/or misconduct, ensure passing health inspections conducted by outside sources in all areas, and complies with all regulatory agency requirements to maintain required permits and/or licenses.
• Create an environment that motivates hotel employees to collaborate, learn, perform their best, and develop their skills as it relates to lifelong learning.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees