Vice President, Professional Services

FourKites • Chicago, IL

5d

About The Position

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . We're seeking a transformational Vice President of Professional Services to build and lead our global professional services organization during a pivotal moment in our evolution. You'll create and scale a world-class team that delivers complex enterprise implementations spanning Order Visibility, Inventory Visibility, Transportation Management, and increasingly sophisticated AI-powered automation capabilities for Global 1000 companies. Your team will manage end-to-end implementations involving multi-system integrations (ERP, OMS, WMS, TMS, YMS), AI feature deployments, and comprehensive change management—breaking down enterprise silos to create unified supply chain visibility and intelligent decision-making. This includes leading a team of Implementation and Project Managers who orchestrate complete order-to-delivery transformations. This is a strategic leadership position reporting to the President of Product, Technology, and Operations, with accountability for service delivery excellence, team performance, and P&L outcomes. This reporting relationship ensures tight alignment between product capabilities, technical architecture, and service delivery execution—critical as we navigate the complexity of implementing AI-powered solutions alongside traditional enterprise integrations. About the Team The Professional Services team sits at the center of FourKites’ enterprise transformation journey, partnering with Global 1000 customers to deliver end-to-end supply chain visibility and intelligent automation. The team leads complex, multi-system implementations spanning ERP, OMS, WMS, TMS, and AI-powered capabilities—turning product innovation into real-world business outcomes. Working in close alignment with Product, Engineering, and Customer Success, the team breaks down enterprise silos to enable unified data, smarter decisions, and faster time-to-value. As FourKites evolves toward AI-first solutions, this team plays a critical role in scaling delivery excellence and driving measurable customer impact globally.

Requirements

• 12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software
• Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS
• Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development
• Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution)
• Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts
• Track record creating repeatable delivery methodologies that reduce time-to-value and costs while maintaining quality
• Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights
• Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes
• Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration
• Supply chain, logistics, or transportation industry experience required
• Background in order management, inventory management, warehouse operations, or transportation management
• Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions

Nice To Haves

• You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities
• You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity
• You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management
• You see services as strategic—informing product development through implementation insights, not just executing deployments
• You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes
• You thrive in environments requiring close collaboration with Product and Engineering leadership

Responsibilities

• Service Delivery & Financial Performance Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation
• Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities
• Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins
• Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities
• Strategic Leadership Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization)
• Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems
• Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities
• Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains
• Organizational Development Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects
• Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency
• Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments
• Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning
• Operational Excellence Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations
• Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution
• Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities
• Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting

Benefits

• FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
• To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
• Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
• Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity.
• Medical, Dental & Vision benefits start on first day of employment
• Health Savings Account employer contribution
• Medical and Dependent Care FSA
• Supplemental insurance for Accident and Critical Illness expense reimbursement
• Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
• 401k Retirement savings employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• 20 PTO days, 5 recharge days, 2 volunteer days
• Up to 16 weeks of parental leave for birthing parents, fully paid
• Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
• Technology reimbursement
• Commuter benefits for in office employees (Chicago based)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees