Vice President, Production Services Application Support
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our GSS Enablement Platform Support Group team. This role is in NYC/NY, Lake Mary, FL and Pittsburgh, PA. In this role, you’ll make an impact in the following ways:
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- EXPERIENCE: - Typically 6-10 years of experience.
Responsibilities
- Maintains and supports moderately complex applications and their operating environments.
- Performs complex troubleshooting as a subject matter expert in one or more applications.
- Works to ensure appropriate monitoring and alerting setup.
- Leads root cause analysis and problem management for complex problems to address underlying technical issues.
- Collaborates with business and application development stakeholders.
- Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
- Monitors changes to applications and their operating environment.
- Analyze any complex issues.
- Recommends technical solutions on application problems.
- Leads major incident management calls for resolution of high priority incidents
- Reviews and development updates of contingency documentation and processes.
- Performs periodic tests of disaster recovery processes.
- Reviews and analyzes product migrations through all systems environments.
- May review and execute Change Management scripts.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
