Vice President Philanthropy Operations

Advocate Health and Hospitals Corporation • Charlotte, NC

5d • $132 - $211 • Remote

About The Position

Lead the design, implementation, and continuous improvement of enterprise-wide philanthropy operations systems, policies, and workflows. Direct functions including data and gift processing, donor services, analytics, prospect research, and CRM technology. Ensure philanthropy operations across all regional foundations are aligned with enterprise standards and compliant with legal, ethical, and audit requirements. Partner with IT, Finance, and Compliance to ensure seamless integration between philanthropy systems and enterprise platforms. Oversee the development of data governance frameworks to ensure accuracy, consistency, and security of donor information across all platforms. Lead the strategy and optimization of CRM technology (e.g., Blackbaud, Salesforce, or equivalent) to drive fundraising efficiency and insight. Establish a systemwide analytics infrastructure that delivers actionable performance dashboards, pipeline reports, and campaign analytics. Ensure data-driven decision-making and transparency in all aspects of philanthropy performance. Collaborate with Finance to oversee philanthropy financial operations, including gift accounting, fund tracking, and audit preparation. Manage compliance with IRS, state, and federal regulations as well as internal policies governing fundraising and donor stewardship. Develop consistent gift acceptance, donor recognition, and stewardship policies across all foundations. Maintain appropriate controls and risk management practices for gift processing, receipting, and acknowledgment. Partner with the VP of Philanthropy Strategy and Governance and regional foundation presidents to align operational priorities with system strategy. Provide shared operational services, tools, and training to support local fundraising success. Foster a culture of collaboration, service, and continuous improvement within philanthropy operations teams. Build strong relationships across system functions including Technology, Finance, Marketing, and Mission Integration to ensure enterprise alignment. Lead and mentor a team of professionals responsible for data management, analytics, donor services, and operations. Champion professional development and advancement opportunities for operations staff across the philanthropy enterprise. Foster an inclusive, mission-driven culture grounded in Advocate Health’s values and commitment to diversity, equity, and inclusion.

Requirements

• Bachelor's Degree.
• At least 10 years of progressive leadership experience in philanthropy operations, advancement services, or nonprofit infrastructure management.
• Demonstrated success leading multi-site operational systems and governance frameworks in complex organizations.
• Expertise in CRM technology, data governance, and financial management for fundraising operations.
• Deep understanding of fundraising systems, data analytics, and gift processing operations.
• Strong strategic planning and project management skills.
• Exceptional collaboration, communication, and leadership ability in matrixed environments.
• Proven ability to drive transformation, standardization, and process excellence at scale.
• Commitment to Advocate Health’s faith-based mission and values.

Responsibilities

• Lead the design, implementation, and continuous improvement of enterprise-wide philanthropy operations systems, policies, and workflows.
• Direct functions including data and gift processing, donor services, analytics, prospect research, and CRM technology.
• Ensure philanthropy operations across all regional foundations are aligned with enterprise standards and compliant with legal, ethical, and audit requirements.
• Partner with IT, Finance, and Compliance to ensure seamless integration between philanthropy systems and enterprise platforms.
• Oversee the development of data governance frameworks to ensure accuracy, consistency, and security of donor information across all platforms.
• Lead the strategy and optimization of CRM technology (e.g., Blackbaud, Salesforce, or equivalent) to drive fundraising efficiency and insight.
• Establish a systemwide analytics infrastructure that delivers actionable performance dashboards, pipeline reports, and campaign analytics.
• Ensure data-driven decision-making and transparency in all aspects of philanthropy performance.
• Collaborate with Finance to oversee philanthropy financial operations, including gift accounting, fund tracking, and audit preparation.
• Manage compliance with IRS, state, and federal regulations as well as internal policies governing fundraising and donor stewardship.
• Develop consistent gift acceptance, donor recognition, and stewardship policies across all foundations.
• Maintain appropriate controls and risk management practices for gift processing, receipting, and acknowledgment.
• Partner with the VP of Philanthropy Strategy and Governance and regional foundation presidents to align operational priorities with system strategy.
• Provide shared operational services, tools, and training to support local fundraising success.
• Foster a culture of collaboration, service, and continuous improvement within philanthropy operations teams.
• Build strong relationships across system functions including Technology, Finance, Marketing, and Mission Integration to ensure enterprise alignment.
• Lead and mentor a team of professionals responsible for data management, analytics, donor services, and operations.
• Champion professional development and advancement opportunities for operations staff across the philanthropy enterprise.
• Foster an inclusive, mission-driven culture grounded in Advocate Health’s values and commitment to diversity, equity, and inclusion.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Executive