Vice President, Operations

Firefly Health•Watertown, MA

19h•$200,000 - $250,000

About The Position

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you. Your Role As Vice President, Operations, you will play a pivotal role in delivering and refining Firefly’s helping to refine our service delivery model, scale our operational teams and ultimately drive higher value engagement from our membership. You will work cross-functionally with Clinicians, Product & Technology, and Growth teams to develop programs & solutions that enhance our value propositions, and drive business growth. This is a unique opportunity to make a significant impact in a dynamic startup environment.

Requirements

A tenacious spirit motivated by solving the most challenging problems in healthcare.
A hands on attitude to build up processes, policies & teams from the front-lines
Strong ability to translate operational processes into business outcomes
Strong analytical skills and a bias-to-action to turn data-driven insights into action, both hands-on and through coaching teams
Have deep expertise across health plans, care navigation, and care delivery.
Proven track record of evolving early stage teams into fully scaled operations.
Experience working in tech-enabled services and facilitating rapid change management within an evolving service offering.
Strong communication and collaboration abilities, with the ability to influence stakeholders at all levels.

Responsibilities

Lead our operations teams within one of our delivery verticals of Health Plan Administration, Care Delivery, and Navigation with a focus on process definition and automation to achieve outcome & efficiency KPIs
Align operational resources to Firefly’s strategic roadmap and collaborate with your peers in technology, product, and growth to enhance Firefly’s value proposition to employers, and carriers.
Integrate and manage strategic vendors and partners into our operations in order to focus our build on what is unique to Firefly.
Develop a deep understanding of Firefly’s health plan and care offerings, including key value propositions and opportunities for market differentiation.
Champion a member-first approach that both ignores none of our population but also prioritizes our impact to drive the highest value outcomes.