Vice President, Operations

Yale New Haven Health•New London, CT

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Vice President, Operations provides executive leadership, strategic direction, and operational oversight for a broad portfolio of clinical ancillary and non-clinical support services across the organization. This role is responsible for ensuring high-quality, safe, efficient, and patient-centered services that support clinical operations, regulatory compliance, and the overall patient and employee experience. The position serves as a key member of the senior leadership team and partners closely with clinical, operational, and administrative leaders to advance organizational goals. EEO/AA/Disability/Veteran.

Requirements

Bachelor?s degree required
Minimum of 10 years of progressive leadership experience in healthcare operations, with significant responsibility for ancillary and/or support services.
Demonstrated experience managing complex, multi-department operations within an acute care or integrated health system environment.
Proven record of financial management, quality improvement, and team leadership at a senior level.
Strong strategic thinking and execution capabilities
Excellent leadership, communication, and relationship-building skills
Deep understanding of healthcare operations, regulatory requirements, and quality standards
Ability to lead change, manage complexity, and drive results in a matrixed organization

Nice To Haves

Master?s degree in healthcare administration, business administration, or a related field preferred

Responsibilities

Develop and execute strategic plans for ancillary and support services that align with organizational priorities, financial objectives, and quality goals
Serve as an executive partner to clinical and administrative leaders to integrate support services with patient care delivery
Identify opportunities for service optimization, cost containment, and performance improvement while maintaining quality and safety standards.
Provide executive oversight for a diverse portfolio that may include, but is not limited to: Environmental Services Food & Nutrition Services Rehabilitation Services Respiratory, Cardiology, Pulmonary, and Sleep Services Occupational Health Patient Transport Wound Care Spiritual Care Additional ancillary and support functions as assigned
Ensure operational excellence, consistent service standards, and effective coordination across all areas of responsibility.
Monitor key performance indicators related to quality, safety, patient satisfaction, workforce engagement, and financial performance.
Ensure all assigned departments comply with applicable regulatory, accreditation, and safety requirements
Partner with Quality, Safety, Infection Prevention, and Accreditation leaders to mitigate risk and promote a culture of safety.
Support continuous readiness for regulatory surveys and inspections.
Develop and manage departmental operating and capital budgets
Ensure responsible resource utilization, productivity management, and achievement of financial targets
Evaluate and prioritize capital investments related to ancillary and support services
Provide leadership, mentorship, and performance management for directors, managers, and department leaders.
Promote workforce engagement, accountability, and professional development
Support succession planning and leadership development within assigned areas.
Champion a patient- and family-centered approach across all ancillary and support services.
Partner with Patient Relations, Nursing, and Medical Staff leadership to enhance the overall patient experience.
Serve as a visible and accessible executive leader across the organization.
Collaborate with Medical Staff, Nursing, and Administrative leaders to resolve operational issues and support system-wide initiatives.
Communicate effectively with internal and external stakeholders , including governing bodies, regulatory agencies, and community partners as appropriate.