Vice President Operations - PFS

Pritchard Industries

8h

About The Position

Pritchard Industries is a dynamic and innovative provider of comprehensive facility services, dedicated to enhancing the operational efficiency of client partners in various industries. Services range from facility maintenance and janitorial to landscaping and snow removal, aiming to achieve desired outcomes through consistent service and outstanding people. The company is seeking an experienced Vice President of Operations for the Pritchard Facilities Services division. This role involves leading a geographically assigned janitorial operations portfolio, with full accountability for service delivery, client satisfaction, financial performance, and people leadership. The Vice President ensures consistent execution of operational standards, safety protocols, and quality expectations across the assigned business. Reporting to the President of Operations, this position serves as a senior operational leader and escalation point, responsible for driving performance, resolving complex issues, and strengthening client relationships. Success in this role requires strong operational judgment, financial discipline, and the ability to lead teams through accountability, structure, and partnership.

Requirements

• Proven senior operations leadership experience in janitorial, facilities, or service-based environments
• Strong business and financial acumen with P&L ownership experience
• Executive presence and confidence in client-facing settings
• Ability to lead through influence, accountability, and structure
• Data-driven mindset with experience using KPIs and operational dashboards
• Commitment to leadership development and continuous improvement

Responsibilities

• Oversee day-to-day operations across an assigned janitorial portfolio
• Ensure consistent execution of service delivery, safety, and quality standards
• Lead operational reviews, audits, and corrective action planning
• Serve as the escalation point for complex operational, client, and employee matters
• Build and maintain strong executive-level client relationships
• Lead Quarterly Business Reviews (QBRs) and client strategy discussions
• Proactively identify and mitigate retention risks
• Partner with Sales and Commercial teams on growth, upsell, and expansion opportunities
• Own P&L performance for the assigned portfolio
• Manage budgets, forecasts, labor models, and margin performance
• Analyze KPIs and dashboards to drive operational and financial decisions
• Identify cost optimization and efficiency opportunities
• Lead, coach, and develop Operations leaders and managers
• Drive accountability, performance management, and succession planning
• Foster a culture of ownership, professionalism, and continuous improvement
• Support talent retention and leadership pipeline development
• Exercise sound judgment and decision-making authority
• Scale best practices and support innovation in service delivery
• Partner with HR, Safety, Finance, and other functional leaders on enterprise initiatives

Benefits

• Starting Salary: $150,000 - $190,000/year
• Paid holidays and vacation time.
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth
• Bonus Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees