Vice President, Operations

AssetMark Financial Holdings•Phoenix, AZ

11d•$175,000 - $200,000•Hybrid

About The Position

AssetMark is a leading wealth management platform dedicated to empowering independent financial advisors. Our mission is to enable financial advisors to make a profound difference in the lives of their clients. Over 10,000 advisors rely on AssetMark for our investment solutions, innovative technology, advanced services and expertise to help them grow their businesses. The Job/What You'll Do: As Vice President, Operations , you’ll be at the helm of driving operational excellence across our organization. This role is not about maintaining the status quo — it’s about building processes that scale fast, executing with laser-sharp focus, and inspiring teams to exceed expectations. You will oversee critical operational functions such as new business and client onboarding, transfers of assets (incoming and outgoing), maintenance of existing accounts, talent acquisition, training, people and leadership development, process improvements, team engagement and overall team strategy and budgeting. You will operate in a multi-custody environment that requires expert knowledge of custodial platforms, operating disciplines, and vendor/partner management. As an officer of the firm, you will work closely with the executive team to directly influence the strategic direction of the firm and deliver on any related objectives and key results for your functions. You will act as a steward of the firm and be a representative for AssetMark in critical cross-functional meetings, client events and the community. This is a full-time position in our Phoenix, AZ office with a hybrid work schedule.

Requirements

Are a builder at heart — you see problems as puzzles, not obstacles.
Are an expert operator and know how to manage to key results
Lead with empathy but execute with urgency.
Are obsessed with speed, quality, and continuous improvement.
Want to make a measurable impact every single day.
Thrive under pressure and are naturally energized by a fast-paced, ever-changing environment.
Can prioritize and re-prioritize without dropping the ball and still meet your deadlines.

Nice To Haves

10+ years of operational leadership experience in financial services (broker-dealer, asset management, fintech, or investment banking).
Extensive experience with multi-custodian platforms including custodians such as Fidelity, Schwab and/or Pershing
Proven track record in fast-paced, execution-focused environment
Experience scaling operations through periods of rapid growth.
Demonstrated ability to engage and develop talent across all levels.
Strong understanding of financial regulations, operational risk, and compliance requirements.
Data-driven mindset with comfort in operational analytics, KPI dashboards, and process modeling.
Exceptional communication and cross-functional influence skills.
Bachelor’s or Master’s degree
FINRA licenses

Responsibilities

Lead and oversee broad Ops team of domestic and offshore associates
Manage Objectives and Key Results
Set, drive, successfully manage, and report out on key metrics such as service level agreements, accuracy, productivity, cost per account, Advisor loyalty and team engagement.
Drive a metrics-driven culture that values results and continuous improvement.
Enforce superb case and queue management across the team
Drive Operational Scale - Lead the design and execution of fast, scalable processes that support our aggressive growth goals
Engage with the Product and Engineering team on a clear and executable roadmap of improvements
Work directly with the custodians to improve processes, eliminate hand-off’s and streamline the client experience
Manage key vendor relationships with Fidelity, Schwab and Pershing
Conduct quarterly business reviews off/on site
Handle critical escalations and ensure seamless execution of our service model
Develop strong partnership with key senior leaders at each PC
Execute with Excellence – Operate with clarity, urgency and total ownership. Ensure high quality execution across operational workflows with an extremely low tolerance for error.
Effectively manage team dynamics, staffing, talent and overall team performance.
Optimize Processes – Use Process Excellence and lean principles to identify, refine, and streamline key business processes to increase efficiency and reduce operational waste.
Obsess over our clients & people – Possess a client-first mentality, using emotional connection and outside-in thinking to ensure we are delivering an exceptional client experience.
Masterfully handle sensitive escalations directly with clients, Service and Sales teams.
Team Leadership & Engagement - Inspire and develop high-performing teams across multiple functions. Build a culture of accountability, ownership, inclusivity and trust. Lead and communicate with heart, impact, confidence and humility.
Cross-Functional Collaboration - Act as a strategic partner to numerous teams across the organization, including Product and Engineering, Service, Trading, Legal and Compliance, Reporting and Technology.
Change Management – Effectively lead transformational initiatives — integrating new processes, team structures, tools, and technologies with minimal disruption.