Vice President, Operations

CLEAR - Corporate•Los Angeles, CA

1d•$220,000 - $260,000•Onsite

About The Position

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. We're seeking a Vice President, Operations to lead our rapidly expanding West region, encompassing airports through the Mountain West, along the West Coast, up to Alaska and out to Hawaii. Reporting into CLEAR’s EVP Operations, this position will drive and uphold operational and customer service excellence, grow the business and inspire a team of 1,000+ front-line members. This is a fast-paced, hands-on, and exciting role that requires a can-do person who works with both autonomy and efficiency.

Requirements

Business operations leader with 10-15+ years experience, including leadership of geographically disparate teams in a high volume, 24/7/365 environment
P&L Management experience including forecasting, managing sales goals
Customer optimization experience with Net Promoter Score and employee satisfaction (best places to work)
Ability to balance multiple competing priorities and exercise rapid business judgment to support effective real time decisions
Experience building strong sales and service cultures and managing performance at the programmatic and tactical level
Strong personal credibility to build trusted relationships with senior business leaders and frontline staff alike
Highly collaborative and a superior communicator: ability to influence and receive buy in across levels and audiences
Must be based in SFO or LAX and able to travel up to 75% of the time to airports within your geography and occasional travel to the NYC corporate office

Responsibilities

Own the day-to-day multi unit operations at our airports in the Mountain West, Pacific Northwest, California, Alaska and Hawaii
Deliver on KPIs including security performance, member satisfaction (Net Promoter Score), sales (Clear Happiness), and people (employee satisfaction)
Establish deep relationships with internal and external stakeholders, regularly aligning with executive level external stakeholders to advance business interests
Further expand and develop the business in existing and new sites within your geography, including adoption of new products at existing sites
Champion the company culture, ethics, diversity, and values throughout the field organization
Oversee a team of Regional Directors and General Managers, coach and counsel, conduct performance and compensation reviews, resolve problems, provide clear and open communications, discipline and terminate as appropriate
Partner with key internal stakeholders to deliver outcomes in training, people strategy, compliance and member experience
Recruit, develop, train and retain talent throughout the field operations organization