Vice President, Operations Support & BCO Retention

Landstar System, Inc.•Jacksonville, FL

21h•Onsite

About The Position

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. Summary: Oversees all aspects of Landstar Operations Support and BCO retention efforts, including Operations Support, Night Ops, Licensing and Permits, Field Operations Centers, Contractor Services and LCAPP teams as well as serving as President of Landstar’s BCO Benevolence Fund.

Requirements

Bachelor's degree (B. A.) from four-year college or university
Fifteen years’ related experience
Excellent interpersonal and communication skills
Ability to prioritize competing priorities
Fluency in Microsoft Office suite
Excellent leadership skills

Responsibilities

Direct and coordinates the development, implementation and execution of the truckload capacity development plan for Landstar, with an emphasis on growing the available supply by ensuring the retention of current BCOs
Coordinate with IT leadership and Capacity Development Product Manager to ensure applications under BCO retention sponsorship are working as designed, continuously developed, improved upon and meet stated objectives
Act as project sponsor, when applicable, and manage risks, assumptions, issues and decisions related to IT initiatives developed for BCO retention
Use data analytics to focus on volume trends, including patterns, and identify opportunities for improving quality and results
Oversee all activities of the Field Operations Centers, including Orientation and CABS curriculum, ensuring the most modern methodology and up-to-date topics
Oversee the annual KPI and goal setting process; communicate company’s shared goals
Review and approve/deny contractor loans at the Vice President level (or below)
Develop and manage department budgets
Oversee all activities of the Ops Support and Night Ops teams, including escalated service incidents
Oversee all activities of Landstar’s Permit teams, including coordination of oversize/overweight permits, and other specialized commodity permitting