Vice President - Operations - National Client NYC

Aramark • New York, NY

14d • $180,000 - $210,000 • Onsite

About The Position

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.

Reporting to the Regional Vice President, the Vice President of Operations (VPO) serves as the senior operational leader and executive partner for a single, high‑profile financial services client with a portfolio of hospitality accounts spanning the United States and globally (North & South America). This role is responsible for delivering a consistently elevated hospitality experience while ensuring operational excellence, service innovation, and strong client partnership across all sites.
The VPO will lead a geographically dispersed leadership team and oversee a broad scope of hospitality services, including cafés, pantries, executive dining rooms (EDR), conferencing, and C‑suite guest experiences. This individual will be highly visible with the client, proactive in anticipating needs, and accountable for aligning service delivery to evolving client expectations within a subsidy contract model.

The role requires a strong in office presence in NYC and regular travel to portfolio locations. This is an in office or travel only position.

Requirements

• Bachelor’s degree required; Master’s degree preferred.
• 10–12 years of progressive leadership experience in hospitality, food service, facilities, or service‑oriented environments, preferably supporting complex, multi‑site operations.
• Proven experience managing a single strategic client with multiple locations and elevated service expectations.
• Demonstrated ability to operate as a trusted advisor and executive partner to senior client stakeholders.
• Strong leadership capability across geographically dispersed teams.
• Excellent communication, presentation, and influencing skills, including experience engaging C‑suite audiences.
• Ability to balance strategic oversight with hands‑on operational leadership in a highly visible environment.
• Commitment to fostering a culture centered on hospitality, accountability, continuous improvement, and service excellence.

Responsibilities

• Act as the primary executive relationship lead for the client, building trusted, long‑term partnerships at all levels of the organization.
• Ensure delivery of a high‑touch, premium hospitality experience across all locations, with a strong focus on consistency, presentation, service culture, and guest satisfaction.
• Lead and align multiple account teams across domestic and international sites under a unified operational vision, service standards, and hospitality mindset.
• Drive continuous improvement in service quality, operational effectiveness, and client satisfaction through innovation, best practices, and proactive issue resolution.
• Partner closely with the client to understand business priorities, anticipate needs, and evolve services to support workplace and guest experience strategies.
• Oversee all aspects of operations, including workforce planning, talent development, training, compliance, and service execution.
• Collaborate with internal partners across Sales, Human Resources, Supply Chain, Marketing, Finance, and Compliance to ensure seamless support and execution.
• Inspire, develop, and retain a high‑performing leadership team through coaching, engagement, accountability, and succession planning.
• Lead change initiatives and operational enhancements in partnership with internal and client stakeholders.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive