Vice President of Strategy and Operations

BCFS Health & Human Services • San Antonio, TX

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About The Position

The ideal candidate for the Vice President of Strategy and Operations is a senior executive leader responsible for aligning long-term strategy with disciplined operational execution. This role ensures that the organization’s vision is translated into measurable growth, sustainable revenue, high-quality service delivery, and strong internal infrastructure. Working closely with the President and executive team, this leader drives enterprise planning, oversees multi-region operations, strengthens government and external partnerships, and ensures that systems, people, and performance are aligned to achieve mission impact.

Requirements

• Bachelor’s degree in Business Administration, Psychology, Social Work, Criminal Justice, or related field.
• 7 + years’ experience managing large scale, multi-jurisdiction service areas, social services programs, non-profit organizations or civic organizations.
• Assess and enhance internal systems, policies, and procedures to optimize operational performance, while also creating and executing plans for the organization’s operational infrastructure.
• Understanding of state and federal grant requirements, familiar with compliance actions related to awarded grants and contract.
• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background checks, as required.
• Demonstrate computer literacy and proficiency in Microsoft Office apps: Excel, PowerPoint, and Word.
• Demonstrate the ability to: a. Respond sensitively and competently to the needs of diverse internal and external contacts. b. Work collaboratively with other staff members, service providers and professionals. c. Maintain excellent customer service and problem-solving skills to include the ability to be resourceful and think quickly on your feet. d. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. e. Master time management and ability to prioritize.
• Maintain professional and ethical standards of conduct outlined in personnel handbook including demonstrating respect for agency staff, children, and community members and always complying with required dress code.
• Demonstrate a working knowledge of agency policies and procedures.
• Maintain confidentiality in all areas of program operations.
• Work evenings, weekends and holidays as needed or requested by supervisor.
• Strict adherence to time frames, policy, and procedure.
• Ability to prioritize duties and multi-task in a fast-paced environment.
• Excellent organizational, verbal, written, and interpersonal communication skills.
• Perform other job duties as assigned.

Nice To Haves

• Master’s preferred.
• Strong grant writing background experience preferred.
• Prior leadership role within a Health and Human Services program, Social Services Program, or Victim Advocacy Program.

Responsibilities

• Oversee daily administrative activities through leadership and management to ensure that services are provided in an effective manner while maintaining defined levels of quality that reflect the organization’s mission and core values.
• Responsible for service line strategic planning and business growth and development.
• Identify stakeholder engagement strategies, new service offerings, technology advances, and other opportunities to drive differentiation and support the growth agenda.
• Translate enterprise strategy into actionable operational plans with clear KPIs, timelines, and accountability structures.
• Develop, implement, and hold accountable the execution and compliance of agency protocols and procedures to ensure continuity of operations.
• Enforce agency policies and procedures to ensure consistent organization-wide application.
• Promote effective communication between executive leadership, departments, and regions, aiming to eliminate communication barriers, ensure timely responsiveness, and facilitate prompt decision making.
• Motivate and lead administrative management to develop and implement plans for efficient operational systems.
• Act as liaison and monitor organizational compliance with state and federal contract requirements and accreditation standards.
• Meet with senior leadership to develop program budgets, as needed, review monthly financial reports, & assist in the formation of financial action plans to ensure budget compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive