Vice President of Specialty Care, Operations

Essen Medical Associates•New York, NY

About The Position

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community. Essen Health Care is seeking a strategic and execution-focused Vice President of Specialty Care, Operations to lead operational performance across all specialty service lines. This executive will be accountable for scaling specialty operations, optimizing access and throughput, ensuring regulatory readiness, strengthening financial performance, and aligning clinical and operational teams to deliver high-quality, patient-centered care. The VP will oversee day-to-day operations while driving long-term growth, standardization, and operational excellence across a complex, multi-site outpatient platform.

Requirements

Bachelor’s degree required; Master’s degree (MBA, MHA, MPH, or equivalent) strongly preferred
8–10+ years of progressive healthcare operations leadership experience
Proven experience leading multi-specialty outpatient operations
Strong financial acumen with experience managing large operational budgets
Demonstrated ability to scale operations in a high-growth healthcare environment
Deep understanding of ambulatory care workflows, provider operations, and access management
Exceptional leadership, communication, and stakeholder management skills

Nice To Haves

Experience in large, multi-site physician group or healthcare network
Familiarity with value-based care models and quality performance metrics
Track record of partnering effectively with physicians and clinical leadership
Experience leading through operational transformation or rapid expansion
Bilingual (Spanish preferred)

Responsibilities

Provide executive oversight of all specialty care operations, ensuring alignment with organizational goals and growth strategy
Develop and execute operational plans to support service line expansion, access optimization, and performance improvement
Translate strategic priorities into actionable workflows, staffing models, and operational standards
Serve as the operational partner to physician leaders and specialty medical directors
Oversee multiple specialty service lines (e.g., Cardiology, Gastroenterology, Neurology, Pulmonology, Behavioral Health, Surgical Specialties, and others as applicable)
Ensure consistent operational standards across specialties while allowing for service-line-specific needs
Partner with clinical leadership to optimize clinic flow, scheduling templates, and patient experience
Drive standardization of policies, SOPs, and best practices across all specialty sites
Own operational budgets for specialty care, including labor, vendor spend, and operational expenses
Partner with Finance and Revenue Cycle to optimize charge capture, coding workflows, and collections
Monitor and improve key metrics, including: Provider productivity and utilization Access to care and appointment availability Cost per visit and contribution margin No-show, cancellation, and cycle-time metrics
Identify and execute cost-containment and margin-improvement initiatives
Ensure appropriate staffing models across specialties, balancing access, productivity, and cost
Oversee operational leadership development, succession planning, and performance management
Partner with HR and Talent Acquisition on workforce planning and specialty hiring strategies
Support physician onboarding, ramp-up, and operational integration
Ensure operational compliance with all regulatory, accreditation, and payer requirements
Partner with Quality and Compliance teams to maintain audit readiness across specialty services
Identify operational risks and implement mitigation strategies
Support quality initiatives tied to patient outcomes, patient experience, and value-based care
Partner with IT to optimize EMR workflows, reporting, and operational dashboards
Use data and analytics to drive decision-making and continuous improvement
Lead operational change management initiatives related to systems upgrades, growth, or restructuring
Improve cross-functional workflows between clinical, operational, and administrative teams