Vice President of Shelter Operations

Houston SPCA•Houston, TX

37d

About The Position

Vice President of Shelter Services Houston SPCA | Houston, TX Full-Time | Exempt | Executive Leadership Lead lifesaving work. Build strong teams. Make lasting impact. Houston SPCA is looking for a senior leader to serve as Vice President of Shelter Services. This role oversees daily shelter operations while advancing long-term strategy, animal welfare standards, and community impact. This position is ideal for an experienced, values-driven executive who leads with clarity, compassion, and accountability.

Requirements

Bachelor’s degree required; Master’s preferred
At least 5 years of senior management experience
Experience managing large teams and complex operations
Budget and financial management experience
Knowledge of animal shelter operations and standards of care
Strong written and verbal communication skills
Passion for mission-driven work
Passion for the mission of the Houston SPCA.
Bachelor’s degree in related field (e.g. operations or administration) with a minimum of 7-10 years of management experience (preferably at the Director level); non-profit administration and management experience a plus.
Able to obtain a private investigations license and a status of manager for the investigators.
Proficiency in Microsoft Office Suite, Shelter management software knowledge a plus.
Must possess working knowledge of regulatory and statue areas pertaining to shelter management.
Ability to function independently, manage multiple projects and meet deadlines.
Demonstrate a high level of problem-solving skills and the ability to make critical decisions and to learn and quickly adapt to changes in programs and procedures.
Ability to establish and maintain effective working relationships, build consensus and strategic partnerships with internal and external stakeholders and demonstrate a high level of interpersonal savvy and influence with vendors, suppliers, contractors, prospects and related concerns.
Must represent the Houston SPCA in a professional manner in all situations with the public, volunteers and staff.
Exceptional communication skills, including written, oral, interpersonal and presentation skills.
Ability to handle press inquiries, media interviews and act as organization spokesperson when necessary.
Be insurable under Houston SPCA auto policy.
Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; able to lift up to 25 pounds.
Able to endure moderate (office) to high (shelter) noise level and exposure to animals.
Able to work a flexible schedule including weekend and evening shifts.

Nice To Haves

Master’s preferred
MBA is preferred.
CAWA (Certified Animal Welfare Administrator) is highly preferred.
Shelter management software knowledge a plus.

Responsibilities

Lead Shelter Operations
Oversee all shelter services including animal care, veterinary services, cruelty investigations, wildlife, and equine and farm animal programs
Ensure compliance with animal welfare laws and industry standards, including ASV guidelines
Respond to operational challenges and emergencies with confidence and care
Make difficult decisions with integrity, safety, and animal welfare as top priorities
Work closely with the President & CEO and executive team
Turn organizational goals into clear plans, policies, and results
Improve and expand programs using best practices and data
Develop and manage multi-million-dollar budgets
Track financial performance and control costs responsibly
Evaluate vendors and identify funding or revenue opportunities
Hire, coach, and develop senior leaders and managers
Create a respectful, inclusive, and mission-focused culture
Lead change and continuous improvement across departments
Set clear performance goals and track outcomes
Share regular reports with executive leadership and the Board
Build accountability while supporting collaboration

Benefits

Health & Financial
Medical insurance (company pays 50%–100% of employee premiums based on tenure)
Dental and vision insurance
Company-paid life and AD&D insurance
Optional AFLAC supplemental plans
403(b) retirement plan with company match
Student Loan Forgiveness
Houston SPCA is a qualifying nonprofit employer, making employees eligible for Public Service Loan Forgiveness (PSLF) for federal student loans
Time Off & Well-Being
18 days of PTO in your first year, increasing with service
Separate illness leave accrued monthly with no cap
Employee Assistance Program (mental health, legal, financial, and family support)
Professional development and continuing education opportunities
Animal-Lover Perks
Pet adoption and fostering opportunities
Discounted veterinary services through our Wellness Clinic
Pet food and veterinary service discounts