Vice President of Security and Experience
About The Position
We are hiring a Vice President, Security and Experience. In this role you will work closely with our General Manager of Halo Sports & Entertainment, to serve as the senior leader and subject-matter expert on all security and guest-facing operational matters across Intuit Dome, Kia Forum, and other Halo Sports & Entertainment venues. You will own the vision and execution for a holistic event-day operation that integrates physical security, hospitality, and technology to deliver a seamless and memorable experience for fans, clients, partners, performers, and teams. The Intuit Dome, home of the Los Angeles Clippers, is redefining what fans expect from live sports and entertainment. The Kia Forum, a historical landmark in Inglewood, is the only arena-sized venue in the country dedicated to music and entertainment. Across every entity and every event, we bring together thousands of guests, hundreds of team members, and complex technology and security systems that must perform at an elite level. As Vice President, Security and Experience you will be responsible for ensuring that our venues are safe, secure, and relentlessly fan-first. You will lead three critical and highly visible functions: Security – all physical security, emergency preparedness, credentialing, and risk management. Fan Experience – hosts who are positioned throughout the arena to welcome fans, answer questions, and help them navigate the building. Tech Hosts – front-line, tech-savvy team members supporting mobile ticketing, app support, access control, and other fan-facing technologies. You will partner with the NBA, visiting teams, artists, touring security teams, local law enforcement, fire/life safety, medical providers, and internal departments (including Technology, Ticketing, Building Operations, and Business Insights & Analytics) to ensure elite-level security and fan experience at every event. This is a full-time role based in Inglewood, CA and is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. The scope of this position encompasses a 24 hour, 7 day a week operation. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games.
Requirements
- 10+ years of progressive leadership experience in security, venue operations, sports/entertainment, or large-scale hospitality environments; experience overseeing both security and guest-facing operations strongly preferred.
- Bachelor’s degree in Criminal Justice, Security Management, Business, Hospitality, or equivalent work experience; advanced degree or relevant certifications (e.g., CPP, PSP, Crowd Management) preferred.
- Demonstrated success managing large, diverse teams, including contract staff and/or third-party service partners.
- Deep understanding of security operations, crowd management, emergency response, and risk management best practices in arenas or similar large venues.
- Experience working with law enforcement, fire/life safety, emergency services, and regulatory agencies.
- Familiarity with advanced security technologies (CCTV, access control, incident management systems) and guest-facing technologies (mobile ticketing, venue apps, access control hardware, feedback tools).
- Proven ability to interpret and apply league standards (e.g., NBA Arena Security Procedures & Guidelines) and promoter/artist/security riders.
- Strong financial acumen and experience managing departmental budgets, contracts, and vendor relationships.
- Ability to learn, contribute, and thrive in a fast-growing, dynamic environment.
- Demonstrated ability to communicate and positively interact in a diverse multi-cultural environment.
Responsibilities
- Provide overall leadership and strategic direction for Security, Fan Experience, and Tech Host operations across all Intuit Dome events, with support/coordination for Kia Forum and other Halo Sports & Entertainment properties as assigned.
- Create and manage departmental operating plans, staffing models, and budgets; track performance against KPIs related to safety, fan satisfaction, response times, and operational efficiency.
- Lead, mentor, and develop a diverse leadership team (e.g., Directors/Managers of Security, Fan Experience, Tech Hosts) and their respective event-day teams.
- Serve as senior event executive and primary security & operations lead for high-profile, high-risk, and high-visibility events.
- Plan, develop, and implement programs to ensure the safety and security of all guests, employees, performers, athletes, VIPs, elected officials, executive management, service partners, and clients.
- Maintain, update, and test Emergency Operating Plans (EOPs) and related policies, including evacuation, shelter-in-place, severe weather, and other incident response procedures.
- Oversee operations of critical state-of-the-art CCTV, access control, intrusion detection, and incident management systems within the Command Center and Loading Dock, ensuring they are fully integrated with event operations and Tech Host support.
- Establish and maintain relationships with local, city, state, and federal agencies to ensure effective communication, coordination, and compliance with all applicable codes, regulations, and best practices.
- Lead the Fan Experience function responsible for ushers/hosts positioned throughout the arena to welcome guests, assist with seating, and provide proactive support and information.
- Define and maintain the service culture standards for the building, aligning Fan Experience behaviors with Halo Sports & Entertainment and LA Clippers values.
- Ensure Fan Experience staffing models, positions, and zones align with ingress/egress plans, concourse flow, premium experiences, and key fan wayfinding points.
- Oversee the development and execution of comprehensive training programs focused on hospitality, problem-solving, accessibility, emergency procedures, and fan communication.
- Oversee the Tech Host function responsible for mobile ticket scanning, access control, app support, digital wayfinding, and other technology-enabled guest interactions.
- Support the design and maintenance of SOPs and digital reference tools that enable Tech Hosts to resolve common guest issues quickly and accurately.
- Ensure Tech Hosts provide real-time feedback on technology performance, guest pain points, and emerging issues, feeding directly into post-event reviews and platform improvements.
- Collaborate with GM, Booking, Event Production, Building Operations, Ticketing, Concessions, Parking, and other departments to develop and execute comprehensive event operations plans.
- Ensure alignment of security, Fan Experience, and Tech Host staffing with event type, attendance, risk profile, and specific promoter/league/artist requirements.
- Conduct detailed post-event debriefs that incorporate data and feedback from Security, Fan Experience, Tech Hosts, and other internal and external partners; implement improvements in a timely manner.
- Recruit, hire, train, and develop leaders and team members across Security, Fan Experience, and Tech Hosts with an emphasis on professionalism, empathy, and a fan-first mindset.
- Foster a culture of safety, service, teamwork, accountability, and continuous improvement.
- Provide clear, consistent direction and coaching; conduct performance evaluations and implement development plans for key leaders.
Benefits
- Medical, Dental and Vision plans
- 401(k) plan with company contribution
- Wellbeing Allowance of up to $1,000 per year
- Financial Education and Wellness Program, including access to Certified Financial Planners
- Paid vacation and sick time
- Paid parental leave
- Flexible Spending Accounts (Medical and Dependent Care)
- Company-paid Long Term Disability insurance
- Company-paid Life and AD&D Insurance
- Voluntary Life Insurance options for employee, spouse and children
- Employee Assistance Program
- Mind health support via Modern Health and Headspace
- Fertility and Family Planning Assistance via Carrot
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What This Job Offers
Job Type
Full-time
Career Level
Manager
