Vice President of Retail Banking Operations
About The Position
Direct Hire Drive Operational Excellence and Lead a High-Performing Team! Are you passionate about creating efficient systems and empowering teams to deliver exceptional service? We’re seeking a visionary leader to oversee retail banking operations, ensuring compliance, optimizing processes, and supporting scalable growth. This is your opportunity to make a lasting impact and move our organization forward. What You’ll Do Design, maintain, and refine Standard Operating Procedures (SOPs) to guarantee accuracy, consistency, and operational efficiency across all branches Oversee branch systems and functionality, including teller platforms, cash ordering, balancing, and reconciliation Continuously analyze workflows to identify opportunities for improvement, reduce costs, and strengthen operational integrity Ensure strict compliance with regulatory requirements, internal policies, and control standards Act as the primary liaison with Compliance, Audit, and Risk Management, coordinating audits and ensuring timely resolution of findings Serve as the escalation point for branch operational concerns, providing solutions that keep teams focused on customer service Manage the helpdesk/ticketing system, prioritizing and tracking requests for efficient resolution Collaborate with IT, Compliance, and Retail Services to troubleshoot systemic issues and implement preventive measures Partner with the Training Supervisor to deliver comprehensive instruction on operational procedures, systems, and compliance standards Recommend updates to training materials, user guides, and refresher programs to promote accuracy and confidence Oversee vendor relationships supporting retail operations Monitor vendor performance and contractual compliance, ensuring value, security, and efficiency Maintain adherence to company policies and applicable laws, including the Bank Secrecy Act, Patriot Act, and OFAC What We’re Looking For Experience: 5+ years in retail banking operations or branch management Proven expertise in compliance, risk management, and operational systems Leadership Style: Approachable, collaborative, and committed to driving progress by leading an outstanding team Education & Skills Bachelor’s degree in Business, Finance, or related field (preferred) Strong analytical, problem-solving, and communication skills Ability to lead and influence cross-functional teams Proficiency in banking systems and vendor management Deep understanding of regulatory requirements Why Join Us Play a pivotal role in shaping the future of retail banking Work in a culture that values innovation and continuous improvement Make a measurable impact on growth and service delivery Ready to lead with purpose and inspire change? Apply today and join us in building a stronger, smarter retail banking experience!
Requirements
- 5+ years in retail banking operations or branch management
- Proven expertise in compliance, risk management, and operational systems
- Leadership Style: Approachable, collaborative, and committed to driving progress by leading an outstanding team
- Strong analytical, problem-solving, and communication skills
- Ability to lead and influence cross-functional teams
- Proficiency in banking systems and vendor management
- Deep understanding of regulatory requirements
Nice To Haves
- Bachelor’s degree in Business, Finance, or related field (preferred)
Responsibilities
- Design, maintain, and refine Standard Operating Procedures (SOPs) to guarantee accuracy, consistency, and operational efficiency across all branches
- Oversee branch systems and functionality, including teller platforms, cash ordering, balancing, and reconciliation
- Continuously analyze workflows to identify opportunities for improvement, reduce costs, and strengthen operational integrity
- Ensure strict compliance with regulatory requirements, internal policies, and control standards
- Act as the primary liaison with Compliance, Audit, and Risk Management, coordinating audits and ensuring timely resolution of findings
- Serve as the escalation point for branch operational concerns, providing solutions that keep teams focused on customer service
- Manage the helpdesk/ticketing system, prioritizing and tracking requests for efficient resolution
- Collaborate with IT, Compliance, and Retail Services to troubleshoot systemic issues and implement preventive measures
- Partner with the Training Supervisor to deliver comprehensive instruction on operational procedures, systems, and compliance standards
- Recommend updates to training materials, user guides, and refresher programs to promote accuracy and confidence
- Oversee vendor relationships supporting retail operations
- Monitor vendor performance and contractual compliance, ensuring value, security, and efficiency
- Maintain adherence to company policies and applicable laws, including the Bank Secrecy Act, Patriot Act, and OFAC
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What This Job Offers
Job Type
Full-time
Career Level
Executive
