Vice President of Operations

Liberty Military Housing•San Diego, CA

19d

About The Position

As the Vice President of Operations for Liberty Military Housing, you will be r esponsible for integration and oversight of Property Operations, Call Center and the integration of NSO staff to support daily operational needs. This position requires a lot of traveling, and will need to have a full knowledge of property operations and is accountable for the overall business results that include an emphasis on customer service and employee performance, while delivering on our mission of providing exemplary service in accordance with LMH’s quality customer satisfaction standards. This position will be based in a location near one of our national offices, ideally within the West Coast or Mid-Atlantic region.

Requirements

Position requires a minimum of 10 years of experience in property management, including supervisory responsibilities, multi-site or regional property management role preferred of a minimum portfolio size of 7K units.
Must have proven success demonstrating leadership, staff development, team building, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
Demonstrated Supervisory skills of a staff of at least 200 employees.
Ability to encourage a positive and collaborative team environment.
Bachelor's Degree preferred, commensurate work experience will also be considered.
Fair Housing certification – must obtain Fair Housing certification within 2 weeks of employment.
Experience with and full understanding of budgets and financial operations.
Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work directions.
Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.
Possesses a positive and professional demeanor in all business interactions, under all circumstances.
Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
Knowledge of OSHA laws and regulations.
Must be a strong communicator with high level presentation, verbal and written communication skills.
Ability to operate a motor vehicle (valid license required).
Ability to obtain appropriate credentials for base access.
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
Position may require climbing stairs and ladders, walking and standing for long periods of time.
The position requires mobility within the office; use of a computer and other office machinery such as a scanner and copy machine.
Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis to ensure corporate goals and deadlines are met.
Requires use of personal vehicle.
Must be able to fulfil the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Nice To Haves

Certified Property Manager (CPM) perferred.

Responsibilities

Demonstrates understanding and experience with all aspects of asset management, finance, operations, leasing and marketing.
Conducts property visits regularly to provide regional team with recommendations and observations to improve the property, marketing and leasing.
Suggest strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
Communicate with RVPs, Directors of Operations (DoOs) and Senior Regional Maintenance Directors (SRMDs) regularly regarding regional performance including occupancy, expense controls, capital improvements, performance of team, staffing and general operational matters. This includes monthly in-person meetings.
Meet with COO regularly to review all required reports including occupancy, work order, make ready, purchase order, and payroll reports.
Monitor property audits ensure performance and compliance goals are achieved and maintain compliance as a priority across all teams.
Coordinate with Compliance/Internal Audit Manager to address concerns with the RVPs.
Include/involve senior executive leadership, government partners or base command (when applicable) regarding urgent or emergency issues pertaining to the community or residents, to include coordinating communications/media response.
Ensure operational consistency and collaboration amongst regional teams.
Ensure escalated resident issues are addressed appropriately and that the proper LMH/Government personnel are advised.
Participate in resident events on a regular basis, including during and after business hours.
Oversee the policy creation, review and approval, ensuring all updates and implementations are consistent and fully vetted prior to distribution.
Review and provide guidance on internal and external communications to ensure consistency and appropriate distribution across all levels.
Partner with other PPV providers as a proxy for COO/LMH to enhance best practices and share operational approaches that promote a consistent experience for service members and their families.
Oversee National Operations Manager and ensure all policies and processes are reviewed and updated.
Review forms, lease documents and related materials to ensure they are up to date and meet the intent.
Oversee the National Call Center, ensure continuous improvement of service delivery and best practices.
Provides leadership, guidance and support to National management team.
Ensure that on-going training, coaching, counseling, and supportive leadership is provided.
Ensure coaching plans are administered on a timely basis related to employee performance issues for direct reports and their subordinates.
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, WorkDay, etc.).
Direct supervisor for Regional Vice Presidents supporting all four operational regions and respective Project Companies.
Direct Supervisor of the National Call Center Director.
Direct Supervisor of the National Operations Manager.
As a proxy to the COO, provides leadership and support as needed to National Support teams and RVPs.
Available to support Regions in the absence of an RVP .
Manage performance and discuss concerns regularly of all direct reports and team members, including conducting and approval of annual performance appraisals.
Document and communicate employee situations/concerns with Senior Vice President of Human Resources and the COO and take appropriate action as needed.
Ensure all administrative processes involving personnel are handled effectively and in a timely matter (i.e., performance evaluations, coaching plans, performance improvement plans, bonus plans, time sheets).
Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.
Ensure all work practices of the team are in compliance with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, Fair Housing and LMH’s standards, policies and procedures.