Vice President of Operations (Carson, CA)

Nadel International•Carson, CA

30d•$140,000 - $160,000•Onsite

About The Position

The Vice President of Operations is responsible for leading operational success across fulfillment centers in both Kansas City, MO and Carson, CA. This role will focus on managing end-to-end fulfillment center operations ensuring unified processes, consistent service levels, and scalable operations as the organization expands nationally. The VP of Operations will play a crucial role in not only managing day-to-day operations but in leading operational strategy, optimizing systems, driving cross-facility alignment and fostering customer experience excellence across the entire bi-costal fulfillment network.

Requirements

Minimum 5 years of progressive operations management experience in a fulfillment, 3PL, multi-site warehouse operations, or related environment.
Proven success leading teams in a fast-paced, high-volume operation.
Strong understanding of warehouse management systems (WMS), ERP platforms, automation technology, and operational analytics.
Understanding of API messaging and integration tools like OrderDesk.
Skilled in customer communication, escalation management, and client experience.
Proven ability to manage, scale, and unify multi-location operations.
Ability to travel between facilities and corporate offices as needed.
Willing and able to relocate to support operational needs.

Nice To Haves

Knowledge and proficiency with VeraCore, Shipstore, and E-commerce sites (i.e. Shopify) a plus, but not required.

Responsibilities

Oversee daily operations in both the Kansas City, MO (KC) and Carson, CA fulfillment centers. This includes but is not limited to ensuring accuracy, efficiency and on-time order processing, ensuring smooth execution of receiving, picking, packing, kitting, assembly and outbound logistics, and maintaining safe and compliant work environment aligned with OSHA standards and company policies.
Implement uniformed SOPs, packaging guidelines, QC processes, and safety standards across both facilities, ensuring operations are both optimal and compliant.
Lead integration of new workflows as the KC fulfillment center scales and absorbs new client transitions.
Manage the transition of Carson facility downsize and customer transfer to KC fulfillment center.
Lead customer service, client onboarding, and account escalations for both regions.
Ensure seamless communication between all CSR and operational teams.
Maintain high service levels, SLA compliance, and proactive client updates.
Partner with key stakeholders to support new business onboarding and program launches and serve as the executive liaison to ensure service level expectations are met or exceeded.
Direct warehouse leadership teams in KC (Facility Manager, Supervisors) and Carson (Ops Leads, QC).
Ensure accuracy across receiving, inventory, replenishment, picking, packing, kitting, and shipping.
Oversee KC’s temperature-controlled operations and Carson’s high-volume daily output.
Manage KPIs across both sites (accuracy, ship‑on‑time, cost per order, labor efficiency).
Oversee national shipping strategy leveraging KC’s central position for 2‑day coverage.
Optimize carrier mix, freight cost control, and national-zone efficiency.
Align packaging, carton standards, and void‑fill best practices across both facilities.
Lead WMS optimization and reporting consistency for both facilities.
Ensure standard dashboards, cycle-count accuracy metrics, and QC reporting.
Direct tech and process integration for new client programs transitioning from other providers.
Support bi-coastal P&L performance across labor, freight, and warehouse costs.
Drive operational efficiencies to meet EBITDA goals for the expanded NewCo network.
Develop strong leadership teams in each facility with clear communication channels.
Ensure both sites operate as one unified network with shared best practices and performance expectations.
Act as the CEO’s strategic partner across national expansion efforts.
Lead major transitions (client moves, KC onboarding, new equipment, SLAs).
Represent the CEO with customers, vendors, and operational partners.